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Business intake form for [BVA Appeal Status - Caseflow ] #36548

Closed DanaMLee closed 4 months ago

DanaMLee commented 2 years ago

Requestor Name

Dana Lee

Business Line

Appeals

What is the business outcome you are trying to achieve? (required 1-2 sentences)

Connect Caseflow with VA Notify for Appeals Status SMS and e-mail transmissions to the Veterans.

What is an overview of the notification use case? (required 3-5 sentences)

Appeals Status change notifications (SMS/E-mail)

What is the user journey during which this notification will take place? Is there a desired behavior change? ( required 3-5 sentences)

Change of appeal status through Caseflow.

Is this notification already being sent and if so how? (Yes/No and optional 1-2 sentences)

Not at this time utilizing VA Notify.

What kind of notification would this be? (required Email, Text, Not sure)

SMS/E-mail

If you have a draft of the content you’d like to send - please upload here. Please note we collaborate with all of our users on their content to ensure it meets standards. (optional - blank)

We would need to collaborate with the business for solidifying response requirements.

Have you spoken to your Privacy Officer about your content / use case and has it been approved? (Yes, No, Not Sure) No, we will need to coordinate PIA and PTA submission.

What system will your notification be triggered from i.e. vets-api? (required 1-2 sentences)

Caseflow

Do you have the business logic in that system to trigger an API request to us? (required 1-2 sentences)

Yes

Do you have the data or access to the data needed for your notification i.e. email addresses, unique identifiers (optional yes, no, not sure)

To be discovered.

Do you have a budget for this? Please see details on the cost of using our service here. (optional yes, no, not sure)

Not sure.

What is your estimated volume of notifications per day, week, month? (optional - open space)

High volume based on Appeals submitted.

When does this notification need to be in production? (optional - open space)

At POC for this effort.

bevnobev commented 2 years ago

Hi @danamlee! Can you send the names, and github user ids of those that need access to our Self Service UI? cc: @mjones-oddball

mjones-oddball commented 2 years ago

@DanaMLee In addition to the names and github users ids who need access please find the instructions below. We will need all users to log into production and staging via github as the first step to providing access. Please let me know if you have any questions!

How do I sign in to staging? • Go to https://staging.notifications.va.gov while connected to the VA Network • Sign in with your GitHub account using the button at the top right • Let us know you’ve signed in and we will assign you to the right team. How do I sign in to production? • Go to https://notifications.va.gov while connected to the VA Network • Sign in with your GitHub account using the button at the top right • Let us know you’ve signed in and we will assign you to the right team. How can I get help or provide feedback? Reach out to our team in Slack at #va-notify-public

DanaMLee commented 2 years ago

Thank you Beverly. This effort is transitioning from me to Laura Fernandez. Adding Laura and our BAH team leads for follow-up. Thank you!

Regards,

Dana M. Lee, (POPM) Product Manager, Office of Information and Technology (OIT), Development, Security, and Operations (DevSecOps) Software Product Management (SPM) Benefits and Memorials Services Portfolio (BAM) Office: (435) 884-3139 GFE Mobile: (801) 230-4535

This message is intended only for the use of the person or office to which it is addressed. This message may contain information that is privileged, confidential, or protected by law. If you receive this message in error, please notify the sender immediately. All e-mail sent to or from this address will be received by the Department of Veterans Affairs corporate e-mail system. Such email is subject to archival and may be reviewed by someone other than the recipient authorized to perform monitoring of security compliance.

From: Melanie Jones @.> Sent: Thursday, February 17, 2022 9:39 AM To: department-of-veterans-affairs/va.gov-team @.> Cc: Lee, Dana M. @.>; Mention @.> Subject: [EXTERNAL] Re: [department-of-veterans-affairs/va.gov-team] Business intake form for [BVA Appeal Status - Caseflow ] (Issue #36548)

@DanaMLeehttps://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2FDanaMLee&data=04%7C01%7C%7C9676c0a820704905b64308d9f23400b7%7Ce95f1b23abaf45ee821db7ab251ab3bf%7C0%7C0%7C637807127437305876%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=a9jJNrNLvqQu5hN2TRnU8mzAPE5E9vw4DBVckSwMIgc%3D&reserved=0 In addition to the names and github users ids who need access please find the instructions below. We will need all users to log into production and staging via github as the first step to providing access. Please let me know if you have any questions!

How do I sign in to staging?