department-of-veterans-affairs / va.gov-team

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Randomly Generated SystemID for GA/User Journey Tracking #38602

Open michelle-dooley opened 2 years ago

michelle-dooley commented 2 years ago

Issue Description

We need a better way to track the VA.gov user journey. We currently try to piece together the entire flow through session ID and other GA metrics. It is very challenging to be sure we are telling the complete story as users use different devices/IP addresses/etc. In order to accurately report on the complete user journey we would like to create a randomly generated system/user ID. It would not contain any PII and it would not be used for individual tracking. It would only be used in aggregate to report on product performance. For example how long did it take to complete a specific form and in how many sessions across all sessions/systems/devices.


Tasks

Acceptance Criteria

michelle-dooley commented 2 years ago

Questions to be Answered

The following product or feature descriptions may be answered with a reference link to the team’s documentation. However, the provided links must be specific to the request.

michelle-dooley commented 2 years ago

Artifacts

Please provide the following documentation as attachments.