department-of-veterans-affairs / va.gov-team

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[Research] Assets Needed for Research Trip and Small Update to Conversation Guide #38764

Closed kristenmcconnell closed 2 years ago

kristenmcconnell commented 2 years ago

Description

We need a way to easily take notes while at St. Louis. Therefore, we are planning to create a structure print out that can be filled out on-site.

We also realized that there are a few scenarios that should be added to the Veteran conversation guide.

If a Veteran already checked in before we could intercept them, what questions can we still ask that Veteran?
Should we reword our screening questions to more explicitly offer the in-person check-in method?
- If a Veteran doesn't want to complete check-in on their phone, do we have any follow-up questions about why for them?

Tasks

[x] Create print out.
[x] Update the Veteran conversation guide

Acceptance Criteria

[x] Send out the updated GitHub conversation guide via Slack for review by check-in ux, product, and Stephen
[x] Send out the print out for review by the other team members going on the research trip
[x] Add a copy of the print out to GitHub within this folder.

benbrasso-agile6 commented 2 years ago

PDF Veteran - https://drive.google.com/file/d/1ZHyfg38gkOu6jqEsMbcLNVHKLfmFtRzz/view?usp=sharing Google Doc Veteran - https://docs.google.com/document/d/1IZ-tZaQTYGLJqy4dyle1HIxCnM0AtFcFayw-rZxtqSI/edit?usp=sharing

benbrasso-agile6 commented 2 years ago

Sent to Zach and Ya-ching for review. Will likely do something similar for the staff conversation guide.

benbrasso-agile6 commented 2 years ago

Got feedback from Zach and Ya-ching. Will make edits and then need to finish the Staff print out.

benbrasso-agile6 commented 2 years ago

Veteran PDF - https://github.com/department-of-veterans-affairs/va.gov-team/blob/ac5767aab3cb467dd98251b66419ed9d1f50ef2a/products/health-care/checkin/research/veteran-facing/StLouis-pilot-feedback/Check-In%20Pilot%20Feedback%20Capture%20for%20Veterans.pdf

benbrasso-agile6 commented 2 years ago

Word and PDF for staff is located here - https://github.com/department-of-veterans-affairs/va.gov-team/tree/master/products/health-care/checkin/research/staff-facing/st-louis/pilot-feedback

Word and PDF for vets is located here - https://github.com/department-of-veterans-affairs/va.gov-team/tree/master/products/health-care/checkin/research/veteran-facing/StLouis-pilot-feedback

benbrasso-agile6 commented 2 years ago

@loripusey we'll likely need a new ticket for one of the UXers to print some of these, so we have them onsite to fill in during interviews.