[Overall user experience] Design component or pattern in use isn't considered a best practice. (01.01.2)

[shiragoodman]

General Information

VFS team name

10-10 Team

VFS product name

Health Care Application 10-10EZ

VFS feature name

10-10EZ Short Form (Auto-qualifiers)

Point of Contact/Reviewers

Jim Ryan (@jimuhh) - IA

*For more information on how to interpret this ticket, please refer to the Anatomy of a Staging Review issue ticket guidance on Platform Website.

---

Platform Issue

Design component or pattern in use isn't considered a best practice.

Issue Details

The system (correctly) throws an error when user attempts to enter a start of service date less than 15 years after their DOB, but still allows too-young users to check a box identifying themselves as "Vietnam vet" or first Gulf War veteran.

Link, screenshot or steps to recreate

VA.gov Experience Standard

01.01.2

Other References

5: Error prevention

"Good error messages are important, but the best designs carefully prevent problems from occurring in the first place. Either eliminate error-prone conditions, or check for them and present users with a confirmation option before they commit to the action."

-- 10 Usability Heuristics for User Interface Design (Nielsen/Norman Group)

Preventing User Errors: Avoiding Unconscious Slips (Nielsen/Norman Group, 2015)

---

Platform Recommendation

There's already a DOB-checking algorithm in place for validating that user's start of service date is raalistic. Consider applying that same function to disabling checkboxes that refer to events before the user was born. This would be helpful in preventing errors.

VFS Team Tasks to Complete

• [ ] Comment on the ticket if there are questions or concerns
• [ ] Close the ticket when the issue has been resolved or validated by your Product Owner. If a team has additional questions or needs Platform help validating the issue, please comment in the ticket.

[shiragoodman]

@jimuhh can you please update the title of this ticket?

[jimuhh]

Good idea @markfallows. I like your title better 😀

[markfallows]

@jimuhh I have my moments. :D

[hdjustice]

This is in production. This would require additional logic and research. Placing in the backlog for now.

[allison0034]

This ticket has been reassigned from CCIssue00.00 "No VA.gov Experience Standard for the issue found" to CCIssue01.01.02 "Overall user experience ". No VFS action is needed.

[markfallows]

Placing in Icebox until such a time that we can take this up or there's additional concerns/problems.