Scoping for Spanish Translation Study

[loripusey]

Background

We are conducting user research and usability testing of the Spanish content for pre-check-in and check-in. Before executing on the research study, we need to scope the work. For instance, decisions need to be made regarding: Execution of study: In-person, moderated or ; remote, moderated? Feasibility of Spanish translation support: Are we confident we can have a translator? Appointment types: Do we include telephone appointments, in-person or both?

Tasks

• [x] Create a list of scoping questions / conversation guide for staff member interview (Ya-ching and Nira to work in Google Doc asynch)
• [x] Share with Patrick/Stephen/Lori
• [ ] Identify staff-member/stakeholder who can speak to us about the Spanish speaking Veteran community, users etc. (ya-ching to start)
• [x] Ask Stephen/Patrick to help coordinate this meeting
• [x] Reach out to Shane X (?) (and/or Perigean) about talking to Perigean directly on: (Nira to start)
  • translation resources
  • Feasibility of recruiting for this demographic
  • LEP spanish speakers, and/or;
  • bilingual speakers, and/or;
  • caregivers joining to serve as translators
  • Discussion with UX team on any learnings or recommendations

Stretch goal / task

• [ ] Schedule staff-member/stakeholder (if we are able to identify a stakeholder)

Acceptance Criteria

• [x] Recommendation on scope of the Spanish translated study (link to github page)
• [x] Meeting discussion with UX team

[niradatta1-zz]

Found out from Perigean, that recruiting bilingual remotely is much more feasible. Per Perigean "Given that our contract stipulates 'Participants must be able to speak and understand English,' we are not recruiting for low English proficiency." It also seems they do not provide a translator resource. @ytsaoca @benbrasso-agile6 Next step: Being able to conduct the multilingual onsite will depend on our confidence in intercepting patients who speak Spanish as a primary language / bilingual. If we don't have a translator, we'd need to speak to those with basic level of English proficiency or bilingual and observe how they interact with CI and PCI in their preferred language. To better assess the translation, we can conduct remote moderated with bilingual Veterans (which could compliment any insights gained from the intercept testing).

[niradatta1-zz]

Our recommendation: Per discussion with UX and product, we plan on conducting user testing (with a content focus) of the Spanish experience with bilingual Veterans/caregivers in a remote, moderated study. This allows us to focus on other themes/features/areas for the August on-site study. We'll decide on the details of that in the upcoming sprint. @kristenmcconnell @benbrasso-agile6 @loripusey

[niradatta1-zz]

Ya-ching is still working with Stephen to identify a staff-member/stakeholder we can speak to. Since that was a task but not part of AC for this ticket, so closing this out.