CST: Decision Letters

[jacobworrell]

Value Statement

As a veteran I want to be able to download my decision letter So that I don't have to wait for it to arrive in the mail (or if I lose it) to use it to apply for other benefits or provide it to my representative so we can take follow up actions to pursue a disagreement pathway.

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Background Context

• We've reviewed research suggesting this is a popular feature request from veterans
• There were some legal ambiguities around providing this in the past, but there is now a willingness to pursue this solution approach.

Feature Brief

@michelpmcdonald did some technical discovery into this some time ago. His results are explained in this comment: https://github.com/department-of-veterans-affairs/va.gov-team/issues/29082#issuecomment-1015560303

Acceptance Criteria

• [ ] A veteran can successfully download their decision letter as soon as it's available
• [ ] There is a means of making salient to the veteran that a decision letter is now available to download

Designs and Build Notes

• Add here

Out of scope

• Add here

Open questions

• Would this need to go through the collaboration cycle assuming minimal design changes.

Definition of Ready

• [ ] Clear value discription
• [ ] Testable acceptance criteria
• [ ] Accessibility added to acceptance criteria
• [ ] Approved designs attached
• [ ] Sample data provided where appropriate
• [ ] Estimated to fit within the sprint
• [ ] Dependencies and blockers linked

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How to configure this issue

• [ ] Attached to a Milestone (when will this be completed?)
• [ ] Attached to an Epic (what body of work is this a part of?)
• [ ] Labeled with Team (product support, analytics-insights, operations, service-design, Console-Services, tools-fe)
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• [ ] Labeled with Type (bug, request, discovery, documentation, etc.)

[michelpmcdonald]

29082 well researched related prev ticket around CST and showing decision letters, the gist is, the decision letters are in the vets efolder, but all the letters have the exact same file name, and there is no direct way to tie a specific Decision letter to a specific claim, we might have to consider soft fuzzy matching based on dates-issues....or continue discussions with Michel.Palmer5@va.gov to see if they would consider adding a claim ID to each decision letters file name.

[jacobworrell]

@michelpmcdonald Thanks. I mentioned this idea to Matt and it seems like there are more political and legal blockers to doing this than actual tech-blockers, but seems like those blockers may come down soon.

[samcoforma]

@jacobworrell just following up on the idea of us reaching out to Michel Palmer on this to get an idea of updating those filenames so they include claim ids. Should this be an action item for the next sprint?