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department-of-veterans-affairs / va.gov-team

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Staging: Virtual Care Manager (VCM) Recently Added New Instructions to Veteran #43363

Open marcynadeau opened 2 years ago

marcynadeau commented 2 years ago

VCM used to only have two Instructions to Veteran. Recently VCM added three new Instructions to Veteran: 1) Message Sent in MyHealtheVet 2) Resources Mailed to Patient 3) Signup for MyHealtheVet Messaging. So now there are 5 VCM options for Instructions to Veteran. These three new instructions need to be added to VAOS.

  1. Log into VCM create five new upcoming appts using the following codes: 1) Medication review 2) Message Sent in MyHealtheVet 3) Resources Mailed to Patient 4) Signup for MyHealtheVet Messaging and 5)Video Visit Preparation.
  2. Log into VAOS and select to view the appointment details. On the details page select Prepare for Video Visit to display the VCM Instructions to Patient.
  3. Results expected: Instructions to veteran display in VAOS and are similar to what was selected in VCM.
  4. Results seen: VAR- Resources (vaos service v0): The existing reasons display as expected. The three new reasons display the Video Visit Preparation instructions VAOS Service (vaos service v2) : The existing reasons display as expected. The three new reasons do not display at all. There is no Prepare for Video Visit section.

VAOSv0_VCM_Instructions.png

VAOSv1_VCM_Instructions.png

ldelacosta commented 2 years ago

We have a spike ticket created to research the 1:1 mapping for the VAOS instructions. Looking to improve the logic for the VVC appointments.

aarathi-poldass commented 1 year ago

Reviewed on 7.21.22 with PM and project leads and this issue was given a Medium priority

ldelacosta commented 1 year ago

43051 - Will need to review how we should improve the logic for VVC appointments

ldelacosta commented 1 year ago

[Discussed the ticket with our Product Owner Team - Kay, Mark, Stephen and Patrick on 08/17] Upon review, this requires additional research and considered a low priority on the FE. We don't anticipate this to be completed before the go-live date.

marcynadeau commented 1 year ago

From Kay Lawyer- in talking with the VCM team, it doesn’t seem that those instructions are in use very much. Based on this I updated the priority on the VAOS Deployment page to Low. cc @klawyer