Update scheduling user flows from dev review

outerpress commented 2 years ago

Task Description

Devs will:

Review all scheduling flows in this document. NOTE: this should not include the manage and view appointments flows.
Add comments where anything is unclear, missing, or incorrect.

Design will:

Update user flows based and business rules

Questions for dev

Respond to questions about specific screens below
Please provide mobile (320px wide, full screen) screenshots where indicated

Home page dead ends - Spike Ticket #44846

[x] What triggers these?
[x] Please provide mobile screenshots
[x] Are there any other home page errors

Vaccine flow - only one clinic available

[ ] Please provide screenshot(s)

Clinic dead ends

[ ] What order are these triggered in?

Choose a date and time - stacked errors - Spike ticket #45582

[x] Please confirm whether this is a bug

Choose a date and time - Spike ticket #45582

[x] Confirm that this still exists
[x] What triggers this state?
[x] Please provide a screenshot

Clinic error - this facility doesn’t accept online scheduling for this care

[ ] What triggers this?

Clinic error - generic

[ ] What else triggers this, along with 502 errors?

Single clinic dead end - facility doesn’t allow requests - Spike ticket #45130

[x] Please provide a screenshot

Single clinic dead end - generic error- Spike ticket #45130

[x] What else triggers this, along with 502?

References

[Spike] VAOS single clinic dead ends #45130
[Spike] VAOS Choose a date and time page alerts #45582
[Spike] VAOS Homepage Dead Ends #44846
[Spike] Review FE logic for Type of Care page #48556
[Spike] Review FE logic for Choose your VA location page #49269
[V2 Appointments filtering logic] https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/platform/engineering/design-docs/2022-10-24-appointments-filtering-logic.md

Acceptance Criteria

[ ] Devs have answered all questions
[ ] Design has updated user flows
[ ] Design has updated business rules
[ ] All dev spikes are closed

ldelacosta commented 2 years ago

There were several tickets opened by Marcy awhile back #17622, #29388, #39752, #25622, #17637. Just adding it in here (not sure if we plan to improve it in the near future, but would like to consolidate some of these smaller tickets if we want to improve some of the alerts).

I opened a ticket awhile back related to no future appointment slots #32977

outerpress commented 7 months ago

@ldelacosta We have the feature reference, and the user flows are pretty stable so I'm closing this out. I added notes to the two dev tix in case we decide to prioritize those.

department-of-veterans-affairs / va.gov-team