SME feedback to incorporate for education rates pages

bethpottsVADEPO commented 2 years ago

Issue Description

I received SME feedback from Cinda Quattrini. We'll need to make updates across the pages based on her feedback. Here's the list:

On both the Fry rates page (node 49549) and the Post-9/11 GI Bill (Chapter 33) rates (node 1009) pages:

Preview links: Post-9/11 GI Bill rates: http://preview-prod.vfs.va.gov/preview?nodeId=1009 Fry rates: http://preview-prod.vfs.va.gov/preview?nodeId=49549

First, clarify with Cinda that we are correct to make all these changes to Ch. 33 as well as Fry. Ch. 33 is the only other place we have "all tuition and fees"

1/

In the first accordion, called "Tuition and fees," we need to change "all tuition and fees" where it appears in the first bullet point to "net tuition and mandatory fees."
Question for Cinda: : For the other 5 bullet points, do we need to word it similarly? Or what did she intend where she highlighted "actual net cost"
Flip the order of the sentences about private vs public school. In other words, move the last sentence for the last 3 bullet points: "We'll pay all in-state tuition and fees." (and delete, as she indicates, "At a public school") Check with Cinda to make sure this is a good change.
Question for Cinda: We need a definition/more info on "mandatory fees."
[x] Check here when "all tuition and fees" is updated for that first bullet. (KF)
[x] Check here when the private/public school edits have been made for the 3 bullets. (KF)

2/ Accelerated pay is only available for Chapter 30 (MGIB-AD) and Chapter 1606 (MGIB-SR). So, in the stack of 5 accordions on both Post-9/11 and Fry, open the last accordion, "Added payments." Remove this text:

If you’re enrolled in a high-technology program, you may be able to get a single higher payment to help cover the cost of your program. [Learn more about accelerated payments for high-technology programs]

[x] Check here when this text has been removed from both pages.(KF)

3/ Remove the tuition assistance top-up text.

It's in the "Added payments" accordion. You'll need to remove the bullet point, which will leave us with only one bullet. This isn't our style. So work the Yellow Ribbon Program into the preceding sentence. You'll also have to remove the tuition assistance top-up text link.

[x] Check here when this update has been made on both pages. (KF)

4/ Question for Cinda: (I don't understand this--from the first part of her email): "Fry and 33 can get paid based on the remaining net T&Fs after the amount paid by tuition assistance is deducted."

On both the MGIB-AD page (node 5355) and MGIB-SR page (node 5449):

Preview links: MGIB-AD: http://preview-prod.vfs.va.gov/preview?nodeId=5355 MGIB-SR: http://preview-prod.vfs.va.gov/preview?nodeId=5449

1/ Move the co-op training info under the institutions of higher learning H3.

On MGIB-AD: Create 2 new H4s (and on MGIB-SR, you'll only need to create the co-op training H4 since the in-state tuition info isn't on that page):

H4: If you're in a co-op training program

If you’re part of a full-time approved college or university co-op training program, we'll pay you up to $2,210 each month to help you cover some of your costs (like books, tuition, and housing). The amount we’ll pay depends on the type of approved school you’re attending. [Learn more about co-op training]

H4: In-state tuition rates You may be able to get in-state tuition rates at a public school even if you haven't lived in the state where the school is located. [Learn more about in-state tuition rates]

Place the "Learn more about getting an undergraduate or graduate degree" text link before the new H4s. Let's see how that works.

[ ] Check here when co-op training has been relocated and new H4s created. (KF)

2/ Question for Cinda: In the first section after the intro paragraph called “How we determine your rate,” there’s a bullet that says, “If you’re getting on-the-job training, correspondence training, or flight training…” I added “co-op training.” You’ll see that addition when you click the preview links. Am I right to include that?

3/ Question for Cinda: On MGIB-AD only, should the section of content called "MGIB-AD rates for Vietnam era Veterans with remaining entitlement" stay on the page?

On Chapter 35 rates page (node 5496)

Question for Cinda: Ask Cinda if we should take out "For farm co-op training," "For non-farm co-op training," and SRT sections altogether. Or should move them to nest under IHL or keep anywhere else on the page?

$600 Buy-up

Show Cinda this page. Discuss whether we should move the info to the Post-9/11 GI Bill page.

Tasks

[ ] Edit per above notes.
[ ]

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katherine-fung commented 2 years ago

Hi @RLHecht @bethpottsVADEPO - I updated the rates pages as follows:

Post-9/11 GI Bill rates and Fry rates pages

current Post-9/11 GI Bill rates http://preview-prod.vfs.va.gov/preview?nodeId=1009

2022 Post-9/11 GI Bill rates http://preview-prod.vfs.va.gov/preview?nodeId=49728

current Fry Scholarship rates http://preview-prod.vfs.va.gov/preview?nodeId=49549

2022 Fry Scholarship rates http://preview-prod.vfs.va.gov/preview?nodeId=49719

changes

1st accordion ("Tuition and fees")

replaced "tuition and fees" with "net tuition and mandatory fees"
removed "trade school" from foreign school bullet point
removed distinction between private and public schools in bullet points

5th accordion ("Added payments")

added work study info

MGIB-AD rates pages

current MGIB-AD rates page http://preview-prod.vfs.va.gov/preview?nodeId=5355

2022 MGIB-AD rates page http://preview-prod.vfs.va.gov/preview?nodeId=49445

changes

removed "co-op training" from "How we determine" section
removed "For co-op training" rates section
removed section for Vietnam Era Veterans with remaining entitlement

MGIB-SR rates pages

current MGIB-SR rates page http://preview-prod.vfs.va.gov/preview?nodeId=5449

2022 MGIB-SR rates page http://preview-prod.vfs.va.gov/preview?nodeId=49449

changes

removed mention of "co-op training" from "How we determine" section
removed "co-op training" rates section

DEA rates pages

current DEA rates page http://preview-prod.vfs.va.gov/preview?nodeId=5496

2022 DEA rates page http://preview-prod.vfs.va.gov/preview?nodeId=49484

changes

removed mention of farm and non-farm co-op from "How we determine your rate"
removed farm and non-farm co-op sections

$600 MGIB Buy-Up Program

current rates page http://preview-prod.vfs.va.gov/preview?nodeId=5572

changes

updated to specify this program is for MGIB-AD benefits (not just MGIB)
I didn't update the program page -- waiting to hear from Cinda/SMEs whether the Buy-Up program is still available for Veterans to opt in to.

bethpottsVADEPO commented 2 years ago

Wanted to update the general status here, even though we don't have all the edits captured here from our 2 calls with SMEs last week:

We've gotten 2 more rounds of feedback on the Chapter 35 page, some of which will carry over to edits to the MGIB pages. Megan and Randi are updating Katherine on these edits and collaborating on some more edits needed.
We'll run these updates past Cinda in email and ask if we got the messaging right and can now proceed to make these same changes to the MGIB pages (are there any others?).
Cinda and I talked about what will happen to the past rates pages: After we launch we rates pages, we'll redirect 2 legacy pages for each program (current and most recent past rates) to our new modernized pages on VA.gov. Cinda will need to move all the rest of the legacy past rates pages to the Intranet. @RLHecht I can't remember if you already talked with Mikki about whether the rest of the legacy past rates pages will redirect to the current rates pages??
Still outstanding because Cinda hasn't heard back: Is $600 Buy-Up still offered? Do we need to adjust the content on the program page to reflect this (rework pretty much the whole page)? And for the rates page, reword the text link, "Learn about the $600 Buy-Up program and find out how to apply."

bethpottsVADEPO commented 2 years ago

@mnorthuis @heyjoni tagging you here on this comment since I've been digging into something Mikki raised when she was putting together her IA document with guidance for Education rates--whether we should also create rates pages for other programs/scholarships than the main program benefits. All the programs/scholarships listed here have the same rates as Chapter 33 (Post-9/11 GI Bill). Wanted to get your gut check on having 4 additional pages that all repeat the Chapter 33 rates (Fry, STEM, VET TEC, and TOE). I don't think that particularly matters as the audience for each is unique, but I wanted to pose the question and see if you have thoughts or concerns. Thanks! @RLHecht, @katherine-fung, and @laurwill for awareness

Summarizing details for STEM, VET TEC, and TOE: We discussed with Cinda whether to also create rates pages for these benefits--she thought we should address these somehow:

Edith Nourse Rogers STEM Scholarship

https://www.va.gov/education/other-va-education-benefits/stem-scholarship/ Summary: This scholarship provides up to 9 months (or $30,000) of benefits for training in high-demand fields. Audience: It's for Veterans and dependents using the Post-9/11 GI Bill or Fry Scholarship. Same rates as this program: Chapter 33 Differences, if any, from Chapter 33: ASK CINDA AND JODIE

Current language on the tier 1 page:

What benefits can I get with this scholarship?

If we approve your application, you’ll get up to 9 months of added benefits (or $30,000, whichever comes first). Your monthly benefits will be the amount you received through the Post-9/11 GI Bill or Fry Scholarship.

What are the scholarship rates for private schools?

The Chapter 33 rates for private or foreign schools apply to the STEM scholarship as well. We update these rates each academic year. [Review current education benefit rates]

Veterans technology education courses

https://www.va.gov/education/about-gi-bill-benefits/how-to-use-benefits/vettec-high-tech-program/ Summary: With VET TEC, you can get:

Tuition for a full-time high-tech training program
Money for housing during your training

Note: If you’re on active duty, you’re not eligible to receive a housing allowance.

Audience: service members and Veterans Same rates as this program: Chapter 33 Differences, if any, from Chapter 33: ASK CINDA AND JODIE

Current language on the tier 1 page:

What benefits can I get through this program? With VET TEC, you can get:

Tuition for a full-time high-tech training program
Money for housing during your training

Note: If you’re on active duty, you’re not eligible to receive a housing allowance.

If you attend your training program in person, your housing stipend will be equal to the monthly military Basic Allowance for Housing (BAH) for an E-5 with dependents. This is based on the zip code where you attend your training.

If you participate in an online program, your stipend will be half of the BAH national average for an E-5 with dependents.

Note: If you don’t attend a training for a full month, we’ll prorate your housing payment for the days you train.

Transfer your Post-9/11 GI Bill benefits

https://www.va.gov/education/transfer-post-9-11-gi-bill-benefits/ http://preview-prod.vfs.va.gov/preview?nodeId=44698 Summary: If you’re a spouse or dependent child of a Veteran or service member, you may be able to use transferred Post-9/11 GI Bill benefits for your education and training. Audience: spouses and dependent children Same rates as this program: Chapter 33 Differences, if any, from Chapter 33: ASK CINDA AND JODIE

Current language on draft Drupal page (preview link above):

What benefits can I get? You may be able to get help paying for:

Tuition
Housing
Books and supplies
Test fees

jonichanux commented 2 years ago

Thanks, @bethpottsVADEPO. I think creating the additional 4 pages is okay given that each audience is different. Having these individual pages will make each program easier to find via search or navigation.

bethpottsVADEPO commented 2 years ago

Thanks @heyjoni ! I'll let you know how we proceed with this after we discuss with our stakeholders this week. What I'd like to do is roll out these additional 3 pages as a "rates launch phase 2" in December so we don't delay getting this first chunk of main program rates pages out the door. Anyway, I'll circle back with you about this.

bethpottsVADEPO commented 2 years ago

@RLHecht @katherine-fung @megzehn Questions for our next meeting with Cinda and Jonie:

Any update on the $600 Buy-Up program and whether this is still active?

Need feedback from her on the following:

Both MGIB pages
Post-9/11 GI Bill program page: Review together the language for MHA. Is it accurate?
We'd like to create separate pages for STEM, VET TEC, and TOE. If we clone the Post-9/11 GI Bill page as we did to create the Fry page, what tweaks will we need to make for each? Specifically related to MHA.

katherine-fung commented 2 years ago

updating to note that copy editing for the education rates pages is happening in this ticket:

https://app.zenhub.com/workspaces/vft-59c95ae5fda7577a9b3184f8/issues/department-of-veterans-affairs/va.gov-team/43553

RLHecht commented 1 year ago

Work completed in various other rates tickets. Closing!

department-of-veterans-affairs / va.gov-team