Content Update on Unauth Page from Contact Center Support

[clantosswett]

What does your team need support for? Check all that apply.

• [ ] Launching one or more new unauthenticated (static) VA.gov pages
• [x] Making revisions to one or more existing unauthenticated (static) VA.gov page
• [ ] Launching a new online form, app, or tool on VA.gov
• [ ] Making revisions to an existing online form, app, or tool on VA.gov
• [ ] Something else (please add details in the next question)

What do you need help with?

• [x] Content support
• [ ] IA support

We received a request to update information on a VA.gov unauthenticated page - https://www.va.gov/northport-health-care/health-services/caregiver-support/. See attached image

Original content "VA Northport health care offers a number of services to support you and the Veteran you care for. Ask a caregiver support coordinator to help you find what you need, whether it's in-home help, someone to listen, or anything in between. Northport Caregiver Support Coordinator Brandi M. Carney, LCSW 631-261-4400 Ext. 7684"

Updated content Remove bold section.

Original content Connect with a support coordinator Brandi M. Carney LCSW Caregiver Support Coordinator VA Northport health care Phone: [631-261-4400, ext. 7684](tel:631-261-4400, ext. 7684) Email: Brandi.Carney@va.gov

Updated content Mary A. Kelly, LCSW-R
Caregiver Support Program Manager Northport VAMC Primary Phone: 631-261-4400, ext. 6973 Email: NorthportCareGiverSupport@va.gov (General inquiries)

Will this new product be released incrementally (for instance 25% of users initially)?

• [ ] Yes
• [x] No

Note: If you checked yes, we'll reach out to discuss details about the content in the react widget.

When do you expect to launch your product to 100% of users?

This is just a simple content update so immediately.

Please provide an estimated date so our team can create other relevant tickets. ASAP

Supporting artifacts

Please provide supporting artifacts as available.

• Link to product outline: N/A
• Link to or attach user flows: N/A
• Link to prototype or mockups: N/A
• Link to any epics/issues that may be helpful: N/A

Will this work be going through the Collaboration Cycle?

• [ ] Yes
• [x] No

When does this work need to be done?

• Estimated launch date: ASAP
• Estimated staging review date: N/A
• Content and IA work needed by: ASAP

Do you plan to bring this to an upcoming content office hours session?

• [ ] Yes, benefit content office hours (Thursdays, 3:00 p.m. to 3:45 p.m. ET)
• [ ] Yes, health content office hours (Thursdays, 11:00 a.m. to 11:30 a.m. ET)
• [ ] Yes, unauth office hours (Mondays, 11:00 a.m. to 11:30 a.m. ET)
• [ ] No, but I'd like to schedule time to talk about this request
• [x] No, let's work asynchronously and meet if needed

Note: If we think this work would benefit from a collaborative session with you, we may ask you to bring it to office hours or set up a separate time to meet.

About your team

• Team name:
• OCTO-DE product owner: Chante Lantos-Swett

Next steps

Once you’ve submitted this ticket, please post a link to this issue in the #sitewide-content-ia Slack channel and tag Randi Hecht.

If you also need engineering support from the Public Websites team, fill out their intake request form.

If you need a page/URL redirected, a URL changed or a vanity URL set up, please submit a Redirect, URL change, or vanity URL request

[RLHecht]

@clantosswett This is actually a VAMC page, so doesn't fall under Sitewide Content and IA. This would be something the facilities team would handle. FYSA @dsinla

[stefaniefgray]

Requests like these can go directly to the VA Drupal CMS Helpdesk via support@va-gov.atlassian.net

Solution: VA Northport will need to add a Staff Profile for Mary Kelly to their site. Once her Staff Profile has been added, then she can be swapped out for the previous contact listed on the above page.

[stefaniefgray]

Waiting on response from VISN 2 editor Cullen Lyons in VAHELP-5062