[Spike] - Better Understanding of vaos-eligibility-direct-available-clinics-failed

JRRoof commented 1 year ago

Background/Request

The vaos-eligibility-direct-available-clinics-event-failed event has the highest number of failed events compared to all other eligibility failures being tracked. Therefore, we would like a better understanding of this event, including when it is occurring and what is triggering this event to reduce the number of times it is triggered.

Goal

1) Understand where in the VAOS workflow this event is being triggered 2) Understand what the possible conditions are triggering this event 3) What data can be logged to identify any sites, clinics, etc. that this occurs at frequently

Requirements to Consider

Tasks

Answer the following questions:
- Q Where in the direct scheduling workflow does this event occur?
- Q What are the root causes for this event being triggered?
- Q What data can be logged to identify conditions that cause this event to be triggered frequently?

Time Box

12 hours

Definition of Done

Tasks are complete
Research and recommendations are documented in this ticket

How to configure this issue

[ ] Attached to an Epic (what body of work is this a part of?)
[ ] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)

ajmagdub commented 8 months ago

Changing the appointment list impacted Google Analytics capturing of eligibility errors. @JRRoof will return the ticket to the ready state so that the FE team can investigate the monitoring changes.

ldelacosta commented 5 months ago

@cferris32 - let me know when you are ready to start this work.

simiadebowale commented 5 months ago

@JRRoof - I believe this ticket will be better answered by the FE engineers as we handle sending GA events in vets-website. cc: @cferris32 @ldelacosta

JRRoof commented 5 months ago

Domo report showing how many times this event is triggered per month.

JRRoof commented 5 months ago

Google Analytics report showing number of times eligibility checks are triggered per month (January 2024)

JRRoof commented 5 months ago

Google Analytics report breaking down the vaos-eligibility-direct-available-clinics-failed broken down by "Type of Care".

JRRoof commented 5 months ago

Google Analytics report breaking down the vaos-eligibility-available-clinics-failed broken down by "Facility ID".

department-of-veterans-affairs / va.gov-team