Open clantosswett opened 1 year ago
Hi @clantosswett - my name is Aliyah and I'm a writer on the sitewide content team.
We’re reviewing this and will get you content feedback and make sure it aligns with other safety (emergency/crisis) messaging.
We just have a few questions:
Do you all have a more up to date mock up that we should look at?
I noticed that there was an estimated staging review on January 30. Was there any feedback from that review that we should consider?
It seems like there are some other content needs outside of the safety messaging, we just want to confirm that we're commenting on all that you need. For example, the word document has some text along the lines of "Thank you for your feedback" as well as text regarding details about personal information, in addition to the emergency/crisis content. Where on the survey do you all imagine this content going?
Thanks so much and looking forward to collaborating on this!
@laurwill FYSA
Hi @aliyahblackmore! Here are the answers to your questions. Let me know if you need anything else.
Hi @clantosswett - thanks so much for this information!
We should have an update for you early next week. We’re about to get research findings from a similar piece of crisis message content, so we’d like to make sure that this aligns.
These are two more questions:
Would you all be open to other small content suggestions outside of the crisis message and content in the word document? For example, we noticed there isn't a header on the survey modal.
Will the OMB number, Paperwork Reduction Act, and estimated time details appear at all on the survey modal? We noticed that these details don't currently appear there.
(@laurwill FYSA)
Sounds good! Yes, we are open to any and all content suggestions. There may be some constraints vis-a-vis adding a header but that is something we can determine. And we will be adding PRA information but it won't be as shown in the mockup. Our plan is to mirror the approach on VA.gov online forms with the information shown (below) visible at the bottom of the survey. Please let us know if you see any issues with this.
Thanks!
Hi @clantosswett - thanks so much for this information!
This is drafted content of our initial direction for this request. We also have a few additional questions.
These are just a few notes on the content:
H1 We need your feedback We use your feedback to make this website better for you and all Veterans. We keep your feedback confidential. Only give us feedback here if you don’t need a response. If you need a response, use one of these options:
• If you’re in crisis or having thoughts of suicide, call the Veterans Crisis Line at 988. Then select 1. Or you can text 838255. • If you think your life or health is in danger, call 911 or go to the nearest emergency room. • If you have questions about your VA benefits or health care, contact us now. Learn how to contact us
[After question “What task were you trying to complete today?”] Note: To help protect your identity, don’t enter any personal information. This includes your name, address, Social Security number, or any information that can identify you.
Thanks so much for your collaboration on this!
(@laurwill FYSA)
Hi @clantosswett - I just wanted to follow up on this ticket.
Let us know if you have any questions about our above content suggestions, comments, and questions.
Thanks for your collaboration on this!
@aliyahblackmore I have seen and reviewed this. We are meeting with the team to start mocking up what this might look like and will come back and share that once we have it. Probably not until next week. Thanks!
Hi all - sorry for such a delayed response on this. Below are the three options we have from the Medallia team and VEO. My preference would be the first listed option but I would love your expertise in terms of user experience or if there are ways we can adjust to shorten the content given the small space available for this content. Thanks! @ianMcCullough-ob @ATMiddleton
Introduction followed by Crises language on the header of survey, and OMB + PRA language as footer.
Crises Language on the header of survey (no introduction language), and OMB + PRA language as footer.
OMB and Crises language on the header of survey (no introduction language), and PRA language as footer.
Hi @clantosswett - thanks so much for sharing these mockups with us!
We reviewed them and these are just a few comments and questions from us:
We also had a few questions in our previous comment.
Thanks so much for your continued collaboration on this!
(@laurwill FYSA)
1. Do the mockups show the intended text styling? I need to chat with my team about how we customize the text to make sure the text styling matches up. Tagging @ianMcCullough-ob and @aubreyarcangel for awareness.
2. Site style doesn't punctuate headers or hyperlinks, so we'd remove the periods after the “We need your feedback” header and "Learn how to contact us" link. Noted. We will make sure that is removed.
3. All telephone numbers need aria labels for accessibility. Also noted. Flagging @aubreyarcangel here as well.
4. To save space and align with current safety messaging across various products, we suggest including only the phone contact info for the crisis line and homelessness bullets and removing the URLs. (If you do include the websites for these resources, these would be link text with the destination and purpose like "Go to the National Call Center for Homeless Veterans website" instead of the URL.) Our partners at VEO/VSignals had asked we include the websites. I will go back and say that we don't typically include this as part of their messaging and see what they say.
5. We suggested text in our https://github.com/department-of-veterans-affairs/va.gov-team/issues/52172#issuecomment-1432120509that goes after the first question “What task were you trying to do today?” Was that included in the mock up? It was not but will be.
6. We're also curious about the inclusion of the National Call Center for Homeless Veterans information. We haven't included this in recent crisis and emergency content. Has there been any survey feedback/results or research that points to folks wanting more information about resources? This was another request made by the VEO/VSignals group. I don't believe there is any specific data that pointed to the need to share this but we can chat with them about this.
Thank you for all this feedback. As to the other questions from previously, the privacy act won't be linked so those questions are no longer relevant. One we agree to final changes, those will be applied across all VA.gov surveys.
Thanks, Chante
Thanks @clantosswett ! Just to clarify on number 4 — we do sometimes include a link to the Crisis Line website (like in the modal you can open from the crisis line link in the VA.gov header). But in space-limited content like this, we use just the phone number, or the phone and text options. And existing homelessness help content like the info alert on the housing hub page only includes the phone number.
Hi @clantosswett !
There's a recent accessibility ticket that flags the paragraph of “legal” text on the survey.
This is a screen capture of that text:
This is a screen capture of what you originally shared:
Thanks so much!
@laurwill FYSA
Hi @clantosswett - I just wanted to follow up on this ticket:
Thanks so much!
Hi @clantosswett !
I'm just circling back to this ticket again as our accessibility specialist, Sara Smith, recently shared some notes from a meeting this afternoon. Her notes include a link to the Medallia modal in staging. She mentioned that the meeting was to address some technical issues that have prevented the launch of the crisis content in the modal.
Since Laura and I worked on this initial request for crisis content, I just want to circle back, since this modal will be launching soon, and finalize the content.
These are screen captures of the modal is staging (taken a few minutes apart), including the crisis content we previously shared with you:
Note: To help protect your identity, don’t enter any personal information. This includes your name, address, Social Security number, or any information that can identify you.
Thanks so much for your continued collaboration!
FYSA @laurwill
Hey @aliyahblackmore - can we confirm the status of this and assess if it's been implemented?
Hi @coforma-terry - we're still waiting on an update/ reply from Chante on this. [edit 12/21] But from looking at the survey via the Feedback button on VA.gov, most of our suggestions were implemented. The only follow up question wis on the text under "What task are you trying to do today?"
Hi @clantosswett - I just wanted to check in on this ticket. Do you have any updates on the above question about the "Note" text that we suggested go under the question "What task are you trying to do today?"
@aubreyarcangel , can you provide an update?
What does your team need support for? Check all that apply.
What do you need help with?
Please be specific about the content or IA support you need and provide any additional documents and/or links that will help us help you. If we need to add a react widget to a page, be sure to provide the code here.
Currently the Veteran Survey Tool (medallia survey modal) does not include crisis language notifying the veteran to not fill out the form if they are experiencing a crisis. We would like to add content to indicate this on all surveys shown on VA.gov.
Will this new product be released incrementally (for instance 25% of users initially)?
Note: If you checked yes, we'll reach out to discuss details about the content in the react widget.
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The product is already launched but we'd like this content to go out as soon as possible, preferably taking no longer than a month.
Please provide an estimated date so our team can create other relevant tickets.
Supporting artifacts
Please provide supporting artifacts as available.
This image is a mockup done by VEO stakeholders.![OMB_Screen_Shot](https://user-images.githubusercontent.com/32465263/213222919-7dbe6326-bd5e-4943-9526-117a5860e063.png)
The word document is draft introductory language created by our team based on the text use for the chatbot. Survey Intro Text Draft.docx
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