Investigate Adding Page URL to Support Intake Form

[vbellissimo]

User Stories

As a Platform Content team member, I would like to see what page URL a website footer support request was created from, So that I have some context about what page (or section of the website) they were in before seeking help.

As a VFS or platform team member, I would like to create an entry for Platform website content support from the website footer of a page without having to manually enter a page URL, so that it's a faster way to request support from them.

• Current Github Footer Template: https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/.github/ISSUE_TEMPLATE/platform-website-footer-feedback.md

Tasks

• [ ] Explore options around Github Query Parameters
• [ ] Review implementation options, along with steps to implementation
• [ ] Create test template to experiment with functionality in the Sandbox Platform Website
• [ ] Document findings and plan for implementation in Production

Acceptance Criteria

• [ ] Test template has been created to use on the Sandbox version of the Platform Website
• [ ] Steps have been outlined to implement on the Production version of the Platform Website
• [ ] Those steps have been logged in another ticket (linked here)

[mchelen-gov]

Github issue

Github supports prefilling issue fields by attaching query parameters: https://docs.github.com/en/issues/tracking-your-work-with-issues/creating-an-issue#creating-an-issue-from-a-url-query

The website footer feedback template is located here: https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/.github/ISSUE_TEMPLATE/platform-website-footer-feedback.md

So for example on a given page such as: https://depo-platform-documentation.scrollhelp.site/getting-started/request-access-to-tools Clicking "Create an issue ticket" could have a link that populates the Topic and/or Body fields with some information about the page. For example: https://github.com/department-of-veterans-affairs/va.gov-team/issues/new?assignees=vbellissimo&labels=documentation-support%2C+platform-content-team%2C+pw-footer-feedback&template=platform-website-footer-feedback.md&title=Page%20Feedbak:%20"Request%20access%20to%20tools"&body=Page%20URL:%20https://depo-platform-documentation.scrollhelp.site/getting-started/request-access-to-tools

Confluence footer URLs

The footer content is located here: https://vfs.atlassian.net/wiki/spaces/SUP/pages/1807909029/Page+footer

Implementation options

• Confluence supports a type of dynamic linking called "Shortcut Links" https://confluence.atlassian.com/doc/configuring-shortcut-links-135903.html These can dynamically generate a URL based on a shorthand, such as:

  When a user needs to use http://www.google.com/search?q=searchterms, they can just type [searchterms@google] instead. However this would not allow the 1 footer page have different content based on the page it is displayed on.

• Scrollsite templates Javascript Scrollsite allows custom JS in the template https://help-cloud.k15t.com/scroll-viewport/inject-custom-javascript

[johnny-jesensky-adhoc]

As part of the icebox audit ticket in Sprint 41, moving this from the icebox to the backlog. Needs an additional level of refinement.

[jknipes]

cc: @CBonade