Messaging page alert box updates for Cerner+MHV patients

[ambikaroos]

User Story When a Veteran who is a patient at a Cerner facility but who is also a patient at non-Cerner facilities is logged in on VA.gov and is on the Messaging page (https://www.va.gov/health-care/secure-messaging/), the alert box should explain to users that they will be directed to the appropriate page on both My VA Health and MHV.

Acceptance Criteria

• [ ] Alert box UX lets authenticated users know that they have records in both MHV and Cerner, and provides correct link to both messaging pages
• [ ] TBD whether a new tab will automatically open and if it would open MHV or Cerner, or both (without requiring additional log in by user )
• [ ] Unauthenticated experience of the alert box is unchanged

[bridgethapner]

Draft wireframes for this alerts update are here (screens 9-15 are different options): https://adhoc.invisionapp.com/share/DYVMI5OXEQN#/screens/403247491

#5369-Standalone login page-1

• Uses an information box with similar language in ‘Cerner PHR Policy Content DRAFT’ spreadsheet to help users understand the change to My VA Health & what it means for them
• Uses an alert box for My VA Health
• Uses dynamic text styled to look like static text for MHV

#5381-VA.gov Messaging Page Alert Updates for Cerner+MHV-2

• This direction uses the same announcement copy at the first direction, but as the header in an yellow warning alert box instead

#5381-VA.gov Messaging Page Alert Updates for Cerner+MHV-3

• This direction uses the same announcement copy at the first direction, but as the header in an alert box
• Skips any sort of info call out at the top of the site - goal is to make users feel like everything is - “business as usual” for them

#5381-VA.gov Messaging Page Alert Updates for Cerner+MHV-4

• The height of the alert box is elongated to house entry points both HEL and MHV
• A headline explains why there are two options
• An additional info accordion could house more information about what My VA Health is

#5381-VA.gov Messaging Page Alert Updates for Cerner+MHV-5

• Similar to direction3, just with separate alert boxes

#5381-VA.gov Messaging Page Alert Updates for Cerner+MHV-6

• Completely breaks apart MHV & HEL, and uses anchor links to direct users to each part of the page
• Tried to use plain language sentences to direct users to where they need to go based on facility, not on tool name

[bridgethapner]

Moving forward with testing 3-4 directions of MHV+Cerner Alerts. In the process of updating wireframes after 2/10 review with Lauren, Martha, Alex.

[bridgethapner]

Related to the AC "TBD whether a new tab will automatically open and if it would open MHV or Cerner, or both (without requiring additional log in by user)" ...I was thinking about this, and based on what we know so far, it seems like we would either want to open both tabs or neither. It doesn't seem like we can choose one. Since we won't know where users want to go until they make a selection, I'm leaning towards opening neither, but curious about your perspective, @lalexanderson-dsva @artsymartha68 @goldenmeanie. We can also test this.

[bridgethapner]

The following 3 options will go into testing:

• Option 1: https://adhoc.invisionapp.com/share/DYVMI5OXEQN#/screens/403460158
• Option 2: https://adhoc.invisionapp.com/share/DYVMI5OXEQN#/screens/403460274
• Option 3: https://adhoc.invisionapp.com/share/DYVMI5OXEQN#/screens/404834770

Content Needs @peggygannon - would love to get your quick feedback on anything that feels glaringly wrong here pre-testing. We plan to test these 3 directions to see which one makes the most sense to users. We can evaluate text more thoroughly post-testing. Or, if you think updates to language are needed prior to testing we can do that too. Let me know what you think!

[peggygannon]

@bridgethapner, per our Slack convo, I'm pausing on content recommendations to the alerts until we've finalized an alert direction based on the 3 options above.

[bridgethapner]

Hi there @peggygannon - We can talk more tomorrow in our touch base, but I wanted to share some progress on this ticket. I have finalized the UX style of the alert box per user feedback and created a mobile wireframe. I'd love to work together to see if the copy I have can be streamlined to help tighten the mobile experience.

Desktop Wireframe: https://adhoc.invisionapp.com/share/DYVMI5OXEQN#/screens/407471431

Mobile Wireframe: https://adhoc.invisionapp.com/share/5QWAJJQNG2J#/screens/408145831_4-Mobile-Alert-2

[peggygannon]

internal note for myself.. this alert is in regards to Mann-Grandstaff (Spokane), est. cerner launch July 2020.