Contact Center Review for Enrollment Verification

[btruongafs]

Contact Center Review for Enrollment Verification

Description

Product Outline

Staging URL: https://staging.va.gov/education/verify-school-enrollment

Drupal Content Preview Link: http://preview-prod.vfs.va.gov/preview?nodeId=51828

Launch Date

March 4, 2023

Version Number

TBD

Product Guide

NTT is creating training materials. Points of Contact: Denise Frazier, Angela Phalen, and Jeannie Daniel.

Product Video

TBD

Product Video Transcript

TBD

Acceptance Criteria

• [ ] Platform: Contact Center QA has been completed
• [ ] Platform: Contact Center sends artifacts to appropriate contact centers
• [ ] Platform: Platform Collaboration Point Tracker is updated

Additional information

Please refer to Platform Collaboration Cycle or the Contact Center Review Touchpoint on Platform website for more information about the Collaboration Cycle.

[starlow00]

Hi @btruongafs. Will need the product guide in Word format.

[btruongafs]

@starlow00 NTT is creating training materials. Points of Contact: Denise Frazier, Angela Phalen, and Jeannie Daniel.

[starlow00]

Following up with NTT contacts re. status

[Kimberley2019]

Steven followed up with PM, guides are not ready as of yet.

[starlow00]

Nothing heard from PM yet.

[starlow00]

No news, will follow up again.