[User Story] Improve VSO connection UX based on research findings

[skylerschain]

Value Statement

As a veteran trying to get a favorable claim outcome, I want to be able to find and connect with accredited VSO reps, so they can help me with my claim.

Background

Summary In our Decision Review Research, we tested a concept that allowed Veterans to connect more easily with accredited VSOs via CST and other parts of VA.gov. This concept tested very well, and it seems like this feature would bring value to the Veteran experience.

Proposal Flesh out this design concept into an actual feature, integrating CST with other sitewide pages to create a better UI for this user journey.

Considerations

• This would involve working with other VA project teams since the scope expands a bit beyond CST.
• Matt mentioned there was work being done to revive the search-rep and find-rep features, which would be part of this flow.

Mock from research prototype

Open Questions

• [ ] Do we have access to the same back end as the eBenefits tool?
• [ ] How might we create a bridge to the VSO information page so that veterans understand how VSOs fit into the process and how they can help them?

Acceptance Criteria

[rubensun]

VSO / VA Rep Search exists, linking from this information page.