[Discovery] Analytics Request Triaging

[joanneesteban]

User Story

As a platform user, I need to understand how the Insights analytics requests work so I can more efficiently receive analytics support for my veteran facing product.

As an Insights team member, I need to know how requests are coming to me and how to triage these requests so that I can properly prioritize support work.

Goal

Determine and document current process, pain points, and potential solutions to triaging analytics support work and analytics storyteller requests.

Acceptance Criteria

• [ ] Discover and document the following into a product outline on Github:
  • [x] Current Process for incoming analytics requests
  • [x] Current Process for incoming analytics support & implementation requests
  • [x] Current Pain Points for analytics requests
  • [x] Current Pain Points for analytics support & implementation requests
  • [x] Potential solutions for analytics requests
  • [x] Potential solutions for analytics support & implementations requests

Definition of Done

• [ ] Attached to a Milestone
• [ ] Attached to an Epic
• [ ] Labeled with Team
• [ ] Labeled with Practice Area
• [ ] Labeled with Type

Resources

• Previous work done on analytics requests

[joanneesteban]

Updated Google Doc: https://docs.google.com/document/d/1eLvSvWM_gCYbcg2V73WnG6o9iUX0BZqp8eE0d6VnwAw/edit#

Requests Miro Board: https://miro.com/app/board/o9J_kxRELus=/

[joanneesteban]

Discovery with proposed templates for analytics reporting, implementation, and access request templates located in Insights research folder: https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/Platform/Teams/Analytics%20and%20Insights/Research/Analytics%20Request%20Triaging%20Discovery.md