Please describe your use case.
We'd like to submit a travel claim as part of the check-in process, and would like to send them a text message with the status of the claim submission.
What actions can the user take based on the notification they receive?
They can login to their profile and view the status of their travel claim submission
What is the desired business outcome?
Ability for Veterans to file travel claim conveniently during the online check-in process.
What system will kick off the notification? Please note the system should be inside the VA or have an ATO.
vets-api
What will trigger the notification?
The notification will be triggered when veterans select to submit a travel claim during the online check-in process
Provide sample content per notification type, if you have it.
Has a Privacy Officer (PO) seen and approved the content? If not, do you know who your PO is?
No. No (i'll check with project lead)
Would you prefer to provide contact information for the recipients or would you rather VA Notify look this up for you by Veteran ID? If by ID, please let us know what identifier is used in your system.
We'd like VA Notify to look this up by ICN
Do you currently capture communication preferences related to this notification? If so, please describe.
We do NOT capture communication preferences.
What is the anticipated volume of notifications per day, week, month?
Based on our current usage, we see about 1500 check-ins per day. We don't have accurate data on what % of those will file travel claim, but can go with the upper bound of 1500/day for now. Also note: this volume will increase in future as more Veterans use the online check-in method.
When does this notification need to be in production?
We're currently working on the designing/implementation on our side, and are estimating to be ready to test by end of April, with production release right after.
Your Details
Gaurav Gupta
Business Line health
Notification Details
Notification type text/SMS
Please describe your use case. We'd like to submit a travel claim as part of the check-in process, and would like to send them a text message with the status of the claim submission.
What actions can the user take based on the notification they receive? They can login to their profile and view the status of their travel claim submission
What is the desired business outcome? Ability for Veterans to file travel claim conveniently during the online check-in process.
What system will kick off the notification? Please note the system should be inside the VA or have an ATO. vets-api
What will trigger the notification? The notification will be triggered when veterans select to submit a travel claim during the online check-in process
Provide sample content per notification type, if you have it.
Has a Privacy Officer (PO) seen and approved the content? If not, do you know who your PO is? No. No (i'll check with project lead)
Would you prefer to provide contact information for the recipients or would you rather VA Notify look this up for you by Veteran ID? If by ID, please let us know what identifier is used in your system. We'd like VA Notify to look this up by ICN
Do you currently capture communication preferences related to this notification? If so, please describe. We do NOT capture communication preferences.
What is the anticipated volume of notifications per day, week, month? Based on our current usage, we see about 1500 check-ins per day. We don't have accurate data on what % of those will file travel claim, but can go with the upper bound of 1500/day for now. Also note: this volume will increase in future as more Veterans use the online check-in method.
When does this notification need to be in production? We're currently working on the designing/implementation on our side, and are estimating to be ready to test by end of April, with production release right after.