[User flows and navigating] A user flow doesn't provide content or navigation to help users understand where to go or what to do next. (03.02.1)

[shiragoodman]

General Information

VFS team name

VA Online Scheduling (VAOS)

VFS product name

VA Online Scheduling

VFS feature name

Appointment List

Point of Contact/Reviewers

Sara Sterkenburg - @sterkenburgsara - IA

*For more information on how to interpret this ticket, please refer to the Anatomy of a Staging Review issue ticket guidance on Platform Website.

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Platform Issue

A user flow doesn't provide content or navigation to help users understand where to go or what to do next.

Issue Details

The "pending" and "past" hanging links on the appointment list page disappear once a user navigates out to those pages. This causes user confusion around how to navigate back to where they were before. Also, no current state exists to help the user situate themselves within the different page options for appointments.

Link, screenshot or steps to recreate

• https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/platform/working-with-vsp/vsp-collaboration-cycle/staging-review-images/42025-Sara-030201-2.png
• https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/platform/working-with-vsp/vsp-collaboration-cycle/staging-review-images/42025-Sara-041201.png

VA.gov Experience Standard

Category Number 03, Issue Number 02

Other References

Platform Recommendation

These links are established as a navigational pattern on the primary "your appointments" list page and need to be persistent across all pages in the product to provide consistent navigation. Add navigational links in this format from both the pending & past pages, but also include a current state (with preferred language for "upcoming appointments" included among the trio of hanging links) option across all pages to indicate to the user which page they are on within the experience. This navigational element will require design work (logged as separate issue here). Make sure to encode these hanging links as attached to the appointment list (currently, any alerts that appear on this page separate the hanging links from the rest of the list - see screenshot for example).

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VFS Guidance

• Close the ticket when the issue has been resolved or validated by your Product Owner
• If your team has additional questions or needs Platform help validating the issue, please comment on the ticket
• Some feedback provided may be out of scope for your iteration of the product, however, Platform's OCTO leadership has stated that all identified issues need to be documented and it is still your responsibility to resolve the issue.
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[outerpress]

Just to clarify the nuance between these two tickets for my own notes:

• Ticket #55856 adds the subnavigation to the past and pending lists
• This ticket adds the page the user is currently on to the subnavigation

[ldelacosta]

VAOS FE work is completed in #56164