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Direct Scheduling Clinics returned in call Not Displayed to Veteran #56065

Closed marcynadeau closed 1 year ago

marcynadeau commented 1 year ago

SCENARIO #1: INTOLA12: EDGECOMB DIRECT SCHEDULE OPTOMETRY

Steps to create

  1. Set VATS for Optometry for Cheyenne for Direct Schedule = Yes seen in last 12 mos. Verify veteran has past optometry appt in last 12 mos.
  2. Log in as ola.e.edgecombe@id.me has a checked out clinic in appointment in Optometry appointment in Cheyenne within the last 365 days (12/01/2022).
  3. Select Eye, Select Optometry and select Cheyenne.
  4. Expected Results: Veteran is able to direct schedule. And clinic listing below displays. Dev tools shows clinics returned in this call: https://staging-api.va.gov/vaos/v2/locations/983/clinics?clinical_service=optometry

Choose a clinic below or request a different clinic for this appointment.(*Required)

CHY OPT VAR1 Friendly Name Optometry VISUAL FIELD I need a different clinic

  1. Actual Results: System displays: We couldn’t find a clinic for this type of care. We're sorry. This facility doesn’t have any available clinics that support online scheduling for the type of care you selected. Please call this facility to schedule your appointment or search for another facility. Dev tools shows clinics returned in this call: https://staging-api.va.gov/vaos/v2/locations/983/clinics?clinical_service=optometry

image.png

VISTA PATIENT APPOINTMENT HISTORY AND CLINIC IENS Appt Mgt Module Mar 30, 2023@10:25:36 Page: 1 of 1 Patient: EDGECOMBE,OLA ELAIJAH KEKIA (3860) MT: COPAY EX Outpatient Total Appointment Profile * - New GAF Required 03/30/22 thru 03/30/23

-----Clinic--------------------Appt Date/Time--------Status--------------------- 6 Chy Visual Field 07/15/2022@09:00 Act Req/Checked In
38 Chy Optometry 12/01/2022@14:45 Act Req/Checked Out

NUMBER NAME

437 CHY VISUAL FIELD 999 CHY OPTOMETRY

DEV TOOL CALLS THAT RETURN THOSE CLINICS https://staging-api.va.gov/vaos/v2/locations/983/clinics?clinical_service=optometry

,…} data: [{id: "408", type: "clinics",…}, {id: "437", type: "clinics",…}, {id: "627", type: "clinics",…},…] 0: {id: "408", type: "clinics",…} attributes: {vistaSite: 983, id: "408", serviceName: "CHY OPT VAR1", physicalLocation: null, phoneNumber: null,…} char4: null id: "408" patientDirectScheduling: true patientDisplay: true phoneNumber: null physicalLocation: null primaryStopCode: 408 primaryStopCodeName: "OPTOMETRY" secondaryStopCode: null secondaryStopCodeName: "Missing" serviceName: "CHY OPT VAR1" stationId: "983" stationName: "CHYSHR-Cheyenne VA Medical Center" vistaSite: 983 id: "408" type: "clinics" 1: {id: "437", type: "clinics",…} attributes: {vistaSite: 983, id: "437", serviceName: "VISUAL FIELD", physicalLocation: null, phoneNumber: null,…} char4: null id: "437" patientDirectScheduling: true patientDisplay: true phoneNumber: null physicalLocation: null primaryStopCode: 408 primaryStopCodeName: "OPTOMETRY" secondaryStopCode: null secondaryStopCodeName: "Missing" serviceName: "VISUAL FIELD" stationId: "983" stationName: "CHYSHR-Cheyenne VA Medical Center" vistaSite: 983 id: "437" type: "clinics" 2: {id: "627", type: "clinics",…} attributes: {vistaSite: 983, id: "627", serviceName: "CHY C&P OPTOMETRY GRUBBS", physicalLocation: null,…} char4: null id: "627" patientDirectScheduling: null patientDisplay: null phoneNumber: null physicalLocation: null primaryStopCode: 408 primaryStopCodeName: "OPTOMETRY" secondaryStopCode: 450 secondaryStopCodeName: "COMP & PENS (C&P) EXAMS" serviceName: "CHY C&P OPTOMETRY GRUBBS" stationId: "983" stationName: "CHYSHR-Cheyenne VA Medical Center" vistaSite: 983 id: "627" type: "clinics" 3: {id: "855", type: "clinics",…} attributes: {vistaSite: 983, id: "855", serviceName: "CHY OPTOMETRY GRUBBS RETURN",…} char4: null id: "855" patientDirectScheduling: false patientDisplay: true phoneNumber: null physicalLocation: "SPECIALTY CLINIC" primaryStopCode: 408 primaryStopCodeName: "OPTOMETRY" secondaryStopCode: null secondaryStopCodeName: "Missing" serviceName: "CHY OPTOMETRY GRUBBS RETURN" stationId: "983" stationName: "CHYSHR-Cheyenne VA Medical Center" vistaSite: 983 id: "855" type: "clinics" 4: {id: "999", type: "clinics",…} attributes: {vistaSite: 983, id: "999", serviceName: "Friendly Name Optometry", physicalLocation: null,…} char4: "ETEM" id: "999" patientDirectScheduling: true patientDisplay: true phoneNumber: null physicalLocation: null primaryStopCode: 408 primaryStopCodeName: "OPTOMETRY" secondaryStopCode: null secondaryStopCodeName: null serviceName: "Friendly Name Optometry" stationId: "983" stationName: "CHYSHR-Cheyenne VA Medical Center" vistaSite: 983 id: "999" type: "clinics"

jenniemc commented 1 year ago

The booked appointment for optometry care dated 2022-07-15 is returned with the “requestedPeriods” field which the FE reads as requested appointment and NOT a past booked appointment. Because it is now categorized as a request, FE cannot find history of clinic 437 in the past booked appointments for ola.e.edgecombe@id.me.

Also, I cannot find an optometry appointment dated 12/01/2022 in test harness. There was one appointment for that same date but it was for primary care.

Based on these finding, FE is working as expected. @marcynadeau , @ldelacosta, @simiadebowale

 {
        "id": "154125",
        "type": "appointments",
        "attributes": {
            "id": "154125",
            "identifier": [
                {
                    "system": "Appointment/",
                    "value": "4139383338313835"
                }
            ],
            "kind": "clinic",
            "status": "booked",
            "serviceType": "optometry",
            "serviceTypes": [
                {
                    "coding": [
                        {
                            "system": "http://veteran.apps.va.gov/terminologies/fhir/CodeSystem/vats-service-type",
                            "code": "optometry"
                        }
                    ]
                }
            ],
            "serviceCategory": [
                {
                    "coding": [
                        {
                            "system": "http://www.va.gov/Terminology/VistADefinedTerms/409_1",
                            "code": "REGULAR",
                            "display": "REGULAR"
                        }
                    ],
                    "text": "REGULAR"
                }
            ],
            "patientIcn": "1013120830V747912",
            "locationId": "983",
            "clinic": "437",
            "start": "2022-07-15T15:00:00Z",
            "end": "2022-07-15T15:15:00Z",
            "created": "2022-07-20T00:00:00Z",
            "requestedPeriods": [
                {
                    "start": "2022-07-20T00:00:00Z",
                    "end": "2022-07-20T00:00:00Z"
                }
            ],
            "cancellable": true,
            "extension": {
                "ccLocation": {
                    "address": {}
                },
                "vistaStatus": [
                    "ACT REQ/CHECKED IN"
                ]
            },
            "serviceName": "CHY VISUAL FIELD",
            "friendlyName": "VISUAL FIELD",
            "location": {
                "id": "983",
                "type": "appointments",
                "attributes": {
                    "id": "983",
                    "vistaSite": "983",
                    "vastParent": "983",
                    "type": "va_facilities",
                    "name": "Cheyenne VA Medical Center",
                    "classification": "VA Medical Center (VAMC)",
                    "timezone": {
                        "timeZoneId": "America/Denver"
                    },
                    "lat": 39.744507,
                    "long": -104.830956,
                    "website": "https://www.denver.va.gov/locations/directions.asp",
                    "phone": {
                        "main": "307-778-7550",
                        "fax": "307-778-7381",
                        "pharmacy": "866-420-6337",
                        "afterHours": "307-778-7550",
                        "patientAdvocate": "307-778-7550 x7517",
                        "mentalHealthClinic": "307-778-7349",
                        "enrollmentCoordinator": "307-778-7550 x7579"
                    },
                    "physicalAddress": {
                        "type": "physical",
                        "line": [
                            "2360 East Pershing Boulevard"
                        ],
                        "city": "Cheyenne",
                        "state": "WY",
                        "postalCode": "82001-5356"
                    },
                    "mobile": false,
                    "healthService": [
                        "Audiology",
                        "Cardiology",
                        "DentalServices",
                        "EmergencyCare",
                        "Gastroenterology",
                        "Gynecology",
                        "MentalHealthCare",
                        "Nutrition",
                        "Ophthalmology",
                        "Optometry",
                        "Orthopedics",
                        "Podiatry",
                        "PrimaryCare",
                        "SpecialtyCare",
                        "UrgentCare",
                        "Urology",
                        "WomensHealth"
                    ],
                    "operatingStatus": {
                        "code": "NORMAL"
                    }
                }
            }
        }
    },
jenniemc commented 1 year ago

There is a jira ticket to remove the "requestedPeriods" from booked appointments. https://issues.mobilehealth.va.gov/browse/VAOSR-5983

ldelacosta commented 1 year ago

@marcynadeau - This ticket is not a FE bug. The BE fix will address the issue.