PCI: Support Other Appointment Modalities

[loripusey]

Description

Currently, Pre-Check-in only supports in-person and phone appointments and eCheck-in only supports in-person appointments. There are other appointment modalities that we could potentially support. We should do some research to determine if we should/could support these other modailities.

List of Appointment Modalities

Use Cases

• Some sites at Bay Pines are sending pre-check-in links for VVC appointments. This ends up presenting conflicting information between the SMS and pre-check-in confirmation page; the sms clearly calls out correctly that this is a video visit, but pre-check-in verbiage indicates that the provider will call the Veteran, which is relevant to telephone appointments
  • Slack thread
• CVT appointments have a patient-side and a provider-side appointment (2 appts) but they are treated as the same appointment (slack thread)
  • GitHub documentation

    56124

Previous Spike Work

https://github.com/department-of-veterans-affairs/va.gov-team/issues/56581

[loripusey]

Based on the conversation in this slack thread, the following decisions have been made:

1. We will not support video/telehealth appointments in Pre-Check-in and eCheck-in because video appointments make use telehealth software that includes notifications and instructions for the appointments; therefore, Pre-Check-in & eCheck-in are not needed and would conflict with these telehealth applications

2. We will not support Community Care appointments in Pre-Check-in and eCheck-in because they are maintained outside of the VA's system and would be problematic to integrate with