Closed loripusey closed 1 year ago
@kellysmith1008 I'm going to grab a few conversations for some background on different modalities:
Discovery that we did for phone appts. More to be used for reference on the types of questions we asked. Although, this step was a bit more past where we are today. For example, we knew we were going to incorporate phone appts at this time, but wanted to do some more discovery work to get the UX right.
There might not actually be any other modalities to add. I think we need to confirm with Shawn and Stephen if all of the other appt types listed in the screenshot above all belong to VVC. If so, I think there was some conversation in here about not needing or being able to integrate with VVC. Probably a good idea to read through the conversation here.
@kellysmith1008
Determine the value of PCI supporting other appointment modalities (in addition to in person and phone), including:
Questions to help determine value of each:
And, finally:
FY 2022:
We met on May 1 to discuss this ticket. Per slack communications from Shawn, we aren't going to pursue any video appointment types because they have separate software for notifications.
Background
Currently, Pre-Check-in only supports in-person and phone appointments and eCheck-in only supports in-person appointments. There are other appointment modalities that we could potentially support. We should do some research to determine if we should/could support these other modailities.
List of Appointment Modalities
Other Info
User Story
As a team, we need to determine the ROI** for supporting each of the remaining appointment types/modalities. From this determination, we can then decide which ones we will work towards supporting in Pre-Check-in and/or eCheck-in applications and in what order.
** ROI, here, is represented by the ratio of the estimated Veteran impact to the estimated implementation effort In this example, a higher impact vs. effort would have a higher ROI 5 impact/3 effort = 1.67 3 impact/5 effort = 0.6 5 impact/5 effort = 1
Tasks