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Business intake form for PeriOptimization #57973

Open skshankarva opened 1 year ago

skshankarva commented 1 year ago

Your Details

  1. Shankara Subramanian ​
  2. Health (ex., claims, health, etc.) ​

    Notification Details

  3. Both (email, text/SMS, or both) ​
  4. We would like to use VA Notify for the PeriOptimization system used by VAMC, Lebanon to notify Patients and staff on appointment reminders (This is your chance to tell us an overview of your plans.) ​
  5. The user can't take any action but it is merely a reminder notification on their upcoming appointment (ex., view secure messages, fill out a survey, schedule an appt, etc.) ​
  6. fewer skipped appointments and less call center volume (ex., fewer skipped appointments, less call center volume, etc.) ​
  7. What system will kick off the notification? Please note the system should be inside the VA or have an ATO. PeriOptimization will be the system which will kick off the notifications ​
  8. What will trigger the notification? Appointment reminders and patient status updates ​

  9. Provide sample content per notification type, if you have it. Please note we collaborate with all of our users on their content to ensure it meets standards.

    Your PAT appointment is scheduled on 9:00 am est at VAMC, Lebanon on 05/08/2023 ​

  10. Has a Privacy Officer (PO) seen and approved the content? If not, do you know who your PO is? (ex., PO has seen the content but it is not approved) Dr.Robert Villare has reviewed and approved the content ​
  11. Would you prefer to provide contact information for the recipients or would you rather VA Notify look this up for you by Veteran ID? If by ID, please let us know what identifier is used in your system. (ex., VAPROFILEID, PID, BIRLS, ICN, etc.) ​ ICN
  12. Do you currently capture communication preferences related to this notification? If so, please describe. (ex., opt in for claim status updates via email or text) ​ We don't capture
  13. What is the anticipated volume of notifications per day, week, month? ​ 200 per day
  14. When does this notification need to be in production? 07/15/2023
bevnobev commented 1 year ago

Hi @skshankarva For appointment reminders, the Veteran already receives appointment reminders via email and SMS. Based on research we have done, we are working on reducing the number of appointment reminders as to not overwhelm the Veteran. In light of this, I would advise that you NOT send additional appointment reminders.

Can you share more on status updates?

mjones-oddball commented 9 months ago

Shankara confirmed he was able to access the self service portal and begin creating and testing notifications