Introduce solution for capturing VFS feedback post Collaboration Cycle touchpoints

User Story

"As a (persona), I (want to), (so that)."

Assignee: Peer Reviewer:

Description

Governance team does not currently have a system and/or process in place for hearing directly from VFS teams about their experience with a Design Intent, Midpoint Review and/or Staging Review. While Service Design team does put out a quarterly satisfaction survey for VFS teams to complete (and Governance has seen from past quarters that many VFS team members will comment and share their experience with the Collaboration Cycle), the quarterly satisfaction survey does not allow Governance to easily track feedback over time. Governance team would also like to know 1) which touchpoint the feedback is relevant to, 2) was there an impacted practice area, 3) is there a relation bw the number of issues documented, etc. We would like to be able to capture metrics to better understand how the Collaboration Cycle is working, and be able to make needed improvements.

Ideas: Zoom poll (to narrow down which touchpoints may require more research)

Impacted Artifacts

Tasks

[ ] Placeholder task

Peer Review

To be completed by peer reviewer

[ ] User story and acceptance criteria are met

Acceptance Criteria

[ ] Placeholder AC

How to prepare this issue

Refinement

[ ] Ticket has user story, description, tasks, and acceptance criteria
[ ] Ticket has additional appropriate labels, if applicable
[ ] Ticket has been sized
[ ] Once all above items are checked, add the 'Ready' label.
Planning

If this ticket is picked up from the Backlog mid-sprint, connect with Shira to ensure the below items are completed correctly
[ ] Ticket has been discussed as a team at Planning
[ ] Ticket has been assigned to appropriate initiative or quarterly epic
[ ] Ticket has been assigned to a Sprint
[ ] Ticket has been moved to the Planned pipeline in the Governance team board
[ ] Ticket as an assignee and peer reviewer

department-of-veterans-affairs / va.gov-team