[Epic] Migrate health care into decision reviews hub (phase 1)

[DanielleThierryUSDSVA]

The current VA.gov decision review hub is benefit-focused and VBA-focused at this time. Our VHA appeals partners have raised the need for more information about health care benefit decision reviews and clinical appeals for medical treatment decisions (which is a separate process). There is a need for near-term work on this to support our VHA appeals partners as well as longer-term work on optimizing the decision reviews hub as a whole.

As an initial "phase 1," we will work together with VA partners to integrate more information about health care benefit and medical treatment decision reviews into the hub in the near-term.

We'll then work with partners to engage in a more holistic review of the decision reviews hub to inform next steps for research and iteration.

Decisions made for Phase 1 (Danielle and Mikki):

• Create 2 new pages in the decision reviews hub: Clinical appeals for medical treatment decision reviews and family caregiver claims
• Make changes to decision reviews hub landing page to create a more "one VA" approach (i.e. switch "connect with us" section from VBA to VACO and add health benefits hotline as a phone number), bring in new pages, and clarify the difference between benefit and medical treatment decision reviews (label updates, moving "after you submit a benefit decision review" to resources section).
• Update "Choosing a decision review option" to include medical treatment decisions.

[DanielleThierryUSDSVA]

Update: Met with SMEs. High-level notes and next steps:

• SMEs agree with phase 1 approach.
• Next steps:
  • Danielle and team to continue working on draft content and send to SMEs for review when ready
  • Danielle to send SMEs additional pages in the decision reviews hub to review to help us confirm other places where we may need to add or edit content to ensure clarity
  • Danielle and team to consider how we might best ensure family members know where to go for decision reviews information