Background research to inform acknowledgement of homelessness in eFSR/Streamlined Waiver form

[charlottecesana]

Issue Description

What details are necessary for understanding the specific work or request tracked by this issue?

In the eFSR Usability Study from 5/2023, one of our most significant findings was related to a lack of acknowledgment of homelessness stirring intense feelings from Veterans experiencing homelessness.

As a follow-through from this study, we are doing light secondary research and design ideation to come up with different concepts to solve this challenge.

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Tasks

• [ ] What work is necessary for this story to be completed?
• [ ] Light secondary research of other Forms teams' solutions to address homelessness in forms
• [ ] Light secondary research to understand best practices for asking about homelessness in forms
• [ ] Design ideation to see the different paths that are possible
• [ ] Choosing a solid direction for the best way to address homelessness in the form

Acceptance Criteria

• [ ] What will be created or happen as a result of this story?

• [ ] Final user flow or mockup of design solution for homelessness acknowledgment in the form

  How to configure this issue

• [ ] Attached to a Milestone (when will this be completed?)
• [ ] Attached to an Epic (what body of work is this a part of?)
• [ ] Labeled with Team (product support, analytics-insights, operations, service-design, Console-Services, tools-fe)
• [ ] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)
• [ ] Labeled with Type (bug, request, discovery, documentation, etc.)

[HeatherRienks]

Per 6/28/23 mtg, Denise has advised that we tackle this post MVP

[HeatherRienks]

Per SP on 8/15- this is a lower priority- due to SW, many questions will be bypassed

[HeatherRienks]

Moving to backlog due to shift in priorities. Needs to be refined before we move back to "ready"

[HeatherRienks]

@charlottecesana @josephrlee @mgleo suggest we postpone work on this effort for now. Until there is SW effort for overpayment, we will need to postpone. Focus of work is to be more trauma-informed. Reminder - we should send emails in additon to USPS notifications, to ensure homeless Veterans receive.

[HeatherRienks]

@charlottecesana will create an additional ticket to piggyback on this effort

[HeatherRienks]

@charlotte- I am removing this ticket from Sprint 114 and you can add S114 to the new ticket you create.