The content is quite lengthy overall on mobile devices
It can be challenging for users to finally locate the green "Apply for pre-need eligibility
The note at the bottom is outdated and should be removed per client request. It states: "Note: We’ve received a large number of pre-need eligibility applications, and it’s slowing down our approval process. We’ll let you know when we’ve received your application and how long we think it’ll take to make a decision. We’re sorry for the delay."
We need to ensure that its content aligns to the content communicated to users on form Introduction/landing page and Supporting Documents step in the form, as well as the paper form
There is a lack of context for what "time of need" means as it relates to "pre-need" in the messaging at the top
There is no guidance provided regarding Corey Shea Act applicants
There is guidance under the By Mail copy for How do I apply? section that mentions "If that person is under 18 years" guidance that the client wishes to have removed as children under 18 with eligible Veteran sponsors, their eligibility would be determined at time of need and pre-need is not intended for them.
For the After You Apply page:
The note at the top is outdated and should be removed per client request. It states: "Note: We’ve received a large number of pre-need eligibility applications, and it’s slowing down our approval process. We’ll let you know when we’ve received your application and how long we think it’ll take to make a decision. We’re sorry for the delay."
The link to "Check your VA claim status" is misleading as it was determined in a separate issue that the Pre-Need submissions aren't being tracked in the Claims Status Tool, so this link needs to be removed. Slack thread
Need a general content review on it
Timeframe
Will this new product be released incrementally (for instance 25% of users initially)?
Yes, we will be releasing incremental enhancements, but they will be seen by 100% of users as they are released.
[x] Yes
[ ] No
Note: If you checked yes, we'll reach out to discuss details about the content in the react widget.
When do you expect to launch your product to 100% of users?
Pre-Integration enhancements are expected to be completed by June 2024.
Please provide an estimated date so our team can create other relevant tickets.
When does this work need to be completed?
Estimated launch date: Dec. 2023
Estimated staging review date: Nov. 2023
Content, Accessibility, and IA work needed by: Aug./Sept. 2023
Collaboration Cycle
Will this work be going through the Collaboration Cycle?
[x] Yes
[ ] No
If no ...
Skip to the supporting artifacts section, below.
If yes ...
Please provide the link to your Collaboration Cycle ticket:
[ ] No, but I'd like to schedule time to talk about this request
[x] No, let's work asynchronously and meet if needed
Note: If we think this work would benefit from a collaborative session with you, we may ask you to bring it to office hours or set up a separate time to meet.
Accessibility Help in Slack
The #accessibility-help channel in the DSVA Slack, is also available to you as a resource. Everyone is welcome to ask questions or get help from our a11y (accessibility) specialists. Tag @Terry Nichols to get a11y help asap.
Next steps
Once you’ve submitted this ticket, please post a link to this issue in the #sitewide-content-ia Slack channel and tag @Terry Nichols.
If you also need engineering support from the Public Websites team, fill out their intake request form.
About your team
CAIA Support Request
What does your team need support for? Check all that apply.
Give a brief description of what your team needs support with:
My team needs support with making updates to the Pre-Need static page and the After You Apply pages, based on usability testing input from users. Pre-Need Information/static page After You Apply page
For the Pre-Need static page:
For the After You Apply page:
Timeframe
Will this new product be released incrementally (for instance 25% of users initially)?
Yes, we will be releasing incremental enhancements, but they will be seen by 100% of users as they are released.
Note: If you checked yes, we'll reach out to discuss details about the content in the react widget.
When do you expect to launch your product to 100% of users?
Pre-Integration enhancements are expected to be completed by June 2024.
Please provide an estimated date so our team can create other relevant tickets.
When does this work need to be completed?
Collaboration Cycle
Will this work be going through the Collaboration Cycle?
If no ...
If yes ...
Please provide the link to your Collaboration Cycle ticket:
Please check all of the phases in the Collaboration Cycle you have completed:
For planning purposes, please check all of the phases in the Collaboration Cycle you feel you might need CAIA support and guidance:
Design Intent
Feedback tickets: GitHub #58660 - Design Feedback GitHub #58714 - IA Feedback GitHub #58782 -Accessibility Feedback
Midpoint
Staging
Supporting artifacts
Please provide supporting artifacts as available.
Additional Support
Collaborative Sessions
Do you plan to bring this to an upcoming content office hours session?
[x] No, let's work asynchronously and meet if needed
Note: If we think this work would benefit from a collaborative session with you, we may ask you to bring it to office hours or set up a separate time to meet.
Accessibility Help in Slack
The #accessibility-help channel in the DSVA Slack, is also available to you as a resource. Everyone is welcome to ask questions or get help from our a11y (accessibility) specialists. Tag
@Terry Nicholsto get a11y help asap.Next steps
Once you’ve submitted this ticket, please post a link to this issue in the #sitewide-content-ia Slack channel and tag
@Terry Nichols.If you also need engineering support from the Public Websites team, fill out their intake request form.
If you need a page/URL redirected, a URL changed or a vanity URL set up, please submit a Redirect, URL change, or vanity URL request
If you are requesting a11y support for user research, please complete this form, next.