With the upcoming changes to the sign-in methods on VA.gov, we need to give Veterans as much advance notice and information as we can. There are many places where we can advertise the changes, including an interstitial page. How might we craft the best message for Veterans? How should an interstitial page function/react? Where should it be positioned in the Veteran sign in flow?
Proposed Solution:
The Interstitial/Splash Page should let Veterans and VA.gov users know that a change is coming. It should offer a glimpse into what to expect and reasons for the change.
User Story:
As a Veteran, I need to be informed that changes are coming to the sign in options so I am not left behind if I do not have modern sign in credentials.
Acceptance Criteria
GIVEN I have accessed va.gov
WHEN I click sign in
AND select one of the legacy credentials
THEN I will see a modal letting me know that I will need to create a modern sign in credential soon
AND I can sign in using Login.gov or ID.me
OR I can close the page without creating a new credential (opt-out)
OR sign in using my legacy credential
Notes:
the page should be easy to close
the page should meet a11y requirements
where in the flow should this page/modal fit? Can we show it AFTER someone selects a legacy credential to target that audience? Or do we have to show it prior to that point? Design: map the flow with the new Terms of Use as part of Discovery for this
SophiaPhilipMO
commented
11 months ago
Problem:
With the upcoming changes to the sign-in methods on VA.gov, we need to give Veterans as much advance notice and information as we can. There are many places where we can advertise the changes, including an interstitial page. How might we craft the best message for Veterans? How should an interstitial page function/react? Where should it be positioned in the Veteran sign in flow?
Proposed Solution: The Interstitial/Splash Page should let Veterans and VA.gov users know that a change is coming. It should offer a glimpse into what to expect and reasons for the change.
User Story:
As a Veteran, I need to be informed that changes are coming to the sign in options so I am not left behind if I do not have modern sign in credentials.
Acceptance Criteria
GIVEN I have accessed va.gov WHEN I click sign in AND select one of the legacy credentials THEN I will see a modal letting me know that I will need to create a modern sign in credential soon AND I can sign in using Login.gov or ID.me OR I can close the page without creating a new credential (opt-out) OR sign in using my legacy credential
Notes:
Measure