Onboarding Tools Access for new Veteran Support Team Member - Megan H.

[ATMiddleton]

Issue Description

Tracking ticket for tool access for new team members. Not all team members will need access to all of the tools. The list below is all-encompassing for Contact Center team members.

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Tasks

• [x] Salesforce
• [x] GitHub
• [x] ZenHub
• [x] AVA (Ask VA)
• [x] Citrix/Azure
• [x] MVI Toolkit (VA side)
• [x] VA email address
• [x] Slack
• [x] PIV/PIV Extension

Acceptance Criteria

• [ ] _Complete list of access to applications for team members.

  How to configure this issue

• [ ] Attached to a Milestone (when will this be completed?)
• [ ] Attached to an Epic (what body of work is this a part of?)
• [ ] Labeled with Team (product support, analytics-insights, operations, service-design, Console-Services, tools-fe)
• [ ] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)
• [ ] Labeled with Type (bug, request, discovery, documentation, etc.)

[Kimberley2023-CSM]

Requested access to Service Now with Steve Albers on 8/24/23 for Megan H. Submitted a ticket for Salesforce access on the VA side today for Megan H.

[Kimberley2023-CSM]

Salesforce access cannot be provided without PIV access. TEAMS access needs to be provided by Chante. Medallia access is not required for this team member.

[Kimberley2023-CSM]

No movement on this as of yet. PIV is needed to complete access requirements.

[ATMiddleton]

@Kimberley2023-CSM I updated the status to "blocked" until Megan obtains her PIV card.

[ATMiddleton]

https://dsva.slack.com/archives/C05HRLN85PU/p1695741875482769

Possible PIV exemption for Megan

[Kimberley2023-CSM]

Megan now has her PIV card on 9/28/23. Salesforce access will be verified before EOS.

[Kimberley2023-CSM]

Megan now has access to all needed tools.