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department-of-veterans-affairs / va.gov-team

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Salesforce Reporting - Cases that mention ID.me verification issues #64393

Closed Kimberley2023-CSM closed 1 year ago

Kimberley2023-CSM commented 1 year ago

Create a report for ID.me displaying Cases that mention ID.me verification issues.

Kimberley2023-CSM commented 1 year ago

@edpearson20 can you take a look at the report below and provide feedback. I have also sent an email with the report link on the VA side for your review.

ID.me Verification Issues | Salesforce

clantosswett commented 1 year ago

Hi all - is there any update on this and can the link to the SF report be shared here in Zenhub? @edpearson20 @Kimberley2023-CSM. Thanks!

Kimberley2023-CSM commented 1 year ago

@edpearson20 can you put the report link in this ticket so I can review it? I know on our call earlier this week, you stated you built another report from scratch.

ATMiddleton commented 1 year ago

@edpearson20 is building the report to include a custom formula to include data over 30 days. Will inform @clantosswett of manual process if required. @edpearson20 will include instructions if necessary.

manalo-soco commented 1 year ago

@ATMiddleton @Kimberley2023-CSM fr: @edpearson20

VACX Cases - ID.Me (CTRL+F Keyword) | Salesforce https://va.lightning.force.com/lightning/r/Report/00OOE000000Jndu2AC/view?queryScope=userFolders

Kimberley2023-CSM commented 1 year ago

Report complete!