Content support from MHV Portals/Access team

[rbsingleton]

About your team

• Team name: MHV Portals/ Access team
• OCTO-DE product owner: none- Robyn Singleton and Coulton Bunney providing support within broader MHV on VA.gov efforts; Tom Black provides support aligning with Identity efforts
• Product manager: Jason Boire
• Designer: Joel Calumpong & Bob Lewis
• Accessibility specialist: Angela Fowler
• Content writer: None
• Slack channel: #mhv-portals-access-ux-team

CAIA Support Request

Describe what you need in a few sentences:

This team is tasked with communicating to Veterans using My HealtheVet (Liferay/ Legacy) that the My HealtheVet credential will no longer be usable without updated security measures beginning December 4th, and will eventually go away in favor of Login.gov and ID.me credentials. This is a complex shift, aspects of which require alignment between OCC and OCTO stakeholders. We want to ensure that we are communicating this shift in line with what is promoted by Identity teams, and will need to ensure that the Identity/MHV on VA.gov Communications Working Group approves content prior to launch. We would appreciate content support.

Which are you doing?

• [x] Launching a new flow
• [ ] Making changes to an existing page, tool, form, or app

Types of Support

What areas does your team need support in? Check all that apply.

Content

• [ ] Collaboration on content written by your team’s dedicated content writer
• [x] Collaboration on content if your team does not have a dedicated content writer

  Accessibility

• [ ] Accessibility review of wireframes and/or prototypes
• [ ] Accessibility issue (general request)
• [ ] Accessibility PDF review request
• [ ] Accessibility user research support (submit a separate, additional request)
• [ ] DST component or pattern
• [ ] Something else

  IA

• [ ] User Flows
• [ ] Page placement
• [ ] URLs
• [ ] Breadcrumbs and Left Nav placement
• [ ] Redirects

  Multilingual content

• [ ] Translating content

Timeframe

We guide and work alongside teams across nearly every OCTO digital product. We also work with partners across VA to lead content migration and manage all unauthenticated content on VA.gov. And we're always working to expand the VA.gov content style guide and our IA and accessibility documentation. We need to prioritize all intake requests based on our overall workload and VA and OCTO priorities.

Tell us about your product's timeline. And we'll work with you to meet timeline needs as best we can.

We must have updated designs with finalized content launched in October in order to sufficiently warn Veterans of the upcoming credentialing change prior the December 4th, when changes will take place.

Have you worked with CAIA before?

• [x] Yes - some designers have worked with CAIA for other projects
• [ ] No

What's your team’s next step and its timing?

• Our next step is to meet with a content specialist to provide them with a better understanding of the challenge. We are also in the process of determining syncs with Identity teams. Preliminary flows already exist but must be updated and shared with SMEs (MHV Coordinators, Help Desk Leads) for feedback in coming weeks.

• Provide date if available: xx/xx/xxxx

Timing for your next step:

• [x] Next week
• [x] This month
• [ ] Next month
• [ ] This quarter
• [ ] Next quarter
• [ ] 6 months
• [ ] 1 year

Is this timing related to a specific event or Congressionally mandated deadline?

• [x] Yes
• [ ] No

If you're conducting research, when is that starting?

Provide date if available: xx/xx/xxxx

• [ ] Next week
• [ ] This month
• [ ] Next month
• [ ] This quarter
• [ ] Next quarter
• [ ] 6 months
• [ ] 1 year

Will you release this new product incrementally (for example, release to 25% of users to start)?

• [ ] Yes
• [x] No

Note: If you checked yes, we’ll reach out to discuss details about the content in the react widget (we use these widgets to display entry points for new products to a certain percentage of users who visit our static pages).

When do you expect to launch your product to 100% of users?

Please provide an estimated date so our team can create other relevant tickets.

• We expect to launch our product to 100% of users on: 11/??/2023

Collaboration Cycle

Will this work be going through the Collaboration Cycle?

• [ ] Yes
• [x] No

If no ...

• Skip to the supporting artifacts section, below.

If yes ...

Please provide the link to your Collaboration Cycle ticket:

• Ticket (number):
• Collab. Cycle Ticket Opened (date): xx/xx/xxxx

Please check all of the phases in the Collaboration Cycle you have completed:

• [ ] Design Intent
• [ ] Midpoint Review
• [ ] Staging

For planning purposes, please check all of the phases in the Collaboration Cycle you feel you might need CAIA support and guidance:

Design Intent

• [ ] Accessibility
• [ ] Content
• [ ] IA
• [ ] Translation
• [ ] Already completed, no assistance needed
• [ ] Unknown at this time

  Midpoint

• [ ] Accessibility
• [ ] Content
• [ ] IA
• [ ] Translation
• [ ] Already completed, no assistance needed
• [ ] Unknown at this time

  Staging

• [ ] Accessibility
• [ ] Content
• [ ] IA
• [ ] Translation
• [ ] Already completed, no assistance needed
• [ ] Unknown at this time

Supporting artifacts

Please provide links to supporting artifacts as available.

• Product outline:
• User flows:
• Prototype or mockups: https://app.mural.co/t/departmentofveteransaffairs9999/m/departmentofveteransaffairs9999/1692375525900/eedb6493479056347ab59f99ccfb4a4b8f04dd90?sender=u0e3f22b018ec395be5bb8686
• If this is in Sketch, which version or specific page should we focus on?
• Content source of truth:
• Research plan:
• Any epics/issues that may be helpful:
• Link to testing accounts (please do not paste them in this ticket):

Additional Support: Collaborative Sessions

Have you already worked with someone from OCTO leadership?

• [ ] Danielle
• [ ] Beth
• [ ] Mikki
• [ ] Martha

How do you plan to work with us on this request?

• [ ] I’ll take this to Beth or Danielle’s office hours.
• [ ] I’d like to schedule time to talk about this.
• [ ] Let’s work async and meet as needed.
• [x] Schedule a kick-off call with your team and CAIA for your project (Recommended)

Accessibility Help in Slack

The #accessibility-help channel in the DSVA Slack, is also available to you as a resource. Everyone is welcome to ask questions or get help from our a11y (accessibility) specialists. Tag @Terry Nichols to get a11y help asap.

Next steps

Once you’ve submitted this ticket, please post a link to this issue in the #sitewide-content-ia Slack channel and tag @Terry Nichols.

• If you also need engineering support from the Public Websites team, fill out their intake request form.

• If you need a page/URL redirected, a URL changed or a vanity URL set up, please submit a Redirect, URL change, or vanity URL request

  • If you are creating an experimental design, please also contact the DST.

• If you are requesting a11y support for user research, please complete this form, next.

[sara-amanda]

@laurwill @kristinoletmuskat @coforma-terry CAIA Note

[laurwill]

Hi @rbsingleton , just noting that Danielle’s going to reach out about this since it’s more of a comms piece specific to MHV.

[rbsingleton]

Thanks @laurwill!

[strelichl]

Closing this since sign in work is well underway in other tickets