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department-of-veterans-affairs / va.gov-team

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[Epic] Schedule a burial @ time of need #64903

Open ccruzgra opened 1 year ago

ccruzgra commented 1 year ago

About your team

CAIA Support Request

Describe what you need in a few sentences:

Is there a process for the creation of static pages that may be needed, such as a Time of Need information page, After You Apply, and anything else that might be relevant? This may also need a new link on the Burials & Memorials hub page.

Which are you doing?

Types of Support

What areas does your team need support in? Check all that apply.

Content

Timeframe

We guide and work alongside teams across nearly every OCTO digital product. We also work with partners across VA to lead content migration and manage all unauthenticated content on VA.gov. And we're always working to expand the VA.gov content style guide and our IA and accessibility documentation. We need to prioritize all intake requests based on our overall workload and VA and OCTO priorities.

Tell us about your product's timeline. And we'll work with you to meet timeline needs as best we can.

We are hoping to have a Time of Need prototype created and tested by participants by end of FY24Q1.

Have you worked with CAIA before?

What's your team’s next step and its timing?

Timing for your next step:

Is this timing related to a specific event or Congressionally mandated deadline?

If you're conducting research, when is that starting?

Provide date if available: xx/xx/xxxx

Will you release this new product incrementally (for example, release to 25% of users to start)?

Note: If you checked yes, we’ll reach out to discuss details about the content in the react widget (we use these widgets to display entry points for new products to a certain percentage of users who visit our static pages).

When do you expect to launch your product to 100% of users?

Please provide an estimated date so our team can create other relevant tickets.

Collaboration Cycle

Will this work be going through the Collaboration Cycle?

If no ...

If yes ...

Please provide the link to your Collaboration Cycle ticket:

Please check all of the phases in the Collaboration Cycle you have completed:

For planning purposes, please check all of the phases in the Collaboration Cycle you feel you might need CAIA support and guidance:

Design Intent

Supporting artifacts

Please provide links to supporting artifacts as available.

Additional Support: Collaborative Sessions

Have you already worked with someone from OCTO leadership?

How do you plan to work with us on this request?

Accessibility Help in Slack

The #accessibility-help channel in the DSVA Slack, is also available to you as a resource. Everyone is welcome to ask questions or get help from our a11y (accessibility) specialists. Tag @Terry Nichols to get a11y help asap.

Next steps

Once you’ve submitted this ticket, please post a link to this issue in the #sitewide-content-ia Slack channel and tag @Terry Nichols.

### IA tasks
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/66196
### Content tasks
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/67691
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/67693
ccruzgra commented 1 year ago

If we need to sync to provide an overview of this effort, we can send out an invite for those who will be working on this effort.

kristinoletmuskat commented 1 year ago

Hey @ccruzgra, love your preliminary flows as always! Question about the scope of this form -- in your description it sounds like a new form, but my understanding is that we already have a 40-10007 form at https://www.va.gov/burials-and-memorials/pre-need/form-10007-apply-for-eligibility/introduction

Is this a new, different form, or are we adding questions to the existing form?

ccruzgra commented 1 year ago

@kristinoletmuskat Thank you! This will be a new application for Time of Need, so when there's a death, Veterans, family members, and personal reps will be able to initiate a burial request through VA.gov. It won't be adding to the pre-need application but will exist on its own separately. It will need to be a part of the Burials and Memorials hub page content, though. I hope that helps!

The pre-need application we've been working (40-10007) is for determining eligibility ahead of time for planning purposes, so not at the time of death.

kristinoletmuskat commented 1 year ago

Ah ok got it! There might be a typo in the mural -- it says 40-10007. Screenshot 2023-09-15 at 10 40 24 AM

But anyway, I think the form flow makes sense, and we'll just have to be extra careful about making the static pages and navs clear about which form is for what. I wonder if it could be helpful to have like a super high-level service map describing the user journey through burials stuff -- do ya'll have anything like that in your mural space? I'd be happy to create a draft of one for you to review, that includes this form. I can also put some options together for placement of the form to get your feedback. Does that sound good?

ccruzgra commented 1 year ago

@kristinoletmuskat Yes, that's a typo. :) We don't yet have a number for that as there is currently no paper form for Time of Need. Currently, users are directed on this page on what to do: https://www.va.gov/burials-memorials/schedule-a-burial/

That sounds like a great idea if you have availability to help with that. We are planning on expanding the rough flow a bit to include what happens before and after applying, as well, based on previous advice you recommended with pre-need.

Thank you so much for your help!

kristinoletmuskat commented 1 year ago

Love that idea re: adding the before/after to the flow!

Yes, I can put together a rough user journey of the burials experience that highlights the 3 forms we have, and put together a set of options for where we could put this form and static page. I can get both of those things to you by Wednesday/Thursday next week. Lmk if that timeline doesn't work for you.

nd good to know about the form number. We've learned from previous forms that it might make sense to reach out to your stakeholder on the VA side and see if they want a specific form number assigned (we don't do that on the IA side).

The content side of this is usually a bit more backlogged, but @strelichl do you know who on your team will be working on this one?

ccruzgra commented 1 year ago

Sounds like a plan! That timeline works. Thank you. We'll reach out to our stakeholders to see what the plan is on the form number.

kristinoletmuskat commented 1 year ago

Hey @ccruzgra ! Just popping in to say that I'm a little delayed, but should be able to get a draft back to you by tomorrow.

ccruzgra commented 1 year ago

Thank you, Kristin!

ccruzgra commented 1 year ago

This page is also applicable to Time of Need: https://www.va.gov/burials-memorials/eligibility/

The form name/number we received from our client is Verification of Eligibility for Burial in a National Cemetery (VA Form 40-4962). Note that this will not exist as a paper form users can fill out or download.

Our digital application name that we're using so far is "Apply for burial in a VA national cemetery".

@kristinoletmuskat We have a more finalized process flow for you to take a look at: Time of Need Process Flow

ccruzgra commented 1 year ago

Question for content team: For the legacy Burials & Memorials pages that are being linked to in the main navigation and the sidebar navigation under various Burials and Memorials pages, is there a plan in place for migrating this content to VA.gov?

kristinoletmuskat commented 1 year ago

Hey @ccruzgra , talked with our content colleagues about your migration question. Short answer is that there is a rough plan to do that, but burials is not at the top of the list, so don't expect migration any time soon! We checked with Beth Potts about the specific priority, and I'll get back to you with that info.

ccruzgra commented 1 year ago

@kristinoletmuskat Thanks for the update!

aliyahblackmore commented 1 year ago

Hi @ccruzgra - as mentioned, I'm tracking a comment in this ticket regarding your Slack question about static page updates for this form.

We'll handle all static page work and will of course consult with you all about how it aligns with the form.

kristinoletmuskat commented 1 year ago

Hey @ccruzgra , I finalized the first draft of our IA spec doc for this form here: https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/products/information-architecture/ia-design-docs/schedule-burial-form-40-4962.md

This is basically summarizing the points we discussed in comments in the IA forms mural. We can update this spec once ya'll are further along and we have finalized the H1.

strelichl commented 1 year ago

Following up here @ccruzgra, can we schedule a call? To regroup, see where everything stands now and ensure we can prioritize the right pieces of work. Please let me know some available times for your team and I can get that set up for us. Thanks!

ccruzgra commented 1 year ago

An update on this effort... the work on Time of Need is postponed per leadership guidance until further notice.