Feedback Mechanism - User testing feedback

ATMiddleton commented 1 year ago

Issue Description

Create timeline for recruiting participants to collect feedback plan for timeline for deployment (when to start recruiting for participants – need 1-2 weeks – get feedback and then include the feedback in next steps – review and make changes before participants can provide feedback Folder for visibility

Tasks

[x] Create a timeline for participant recruitment
[x] Recruit participants
[x] collect User testing feedback

Acceptance Criteria

[x] QA feedback collection is complete
[x] Implement User testing feedback
[ ] Present to Governance team for final design
[ ] Schedule Contact Center Review
[ ]

How to configure this issue
[ ] Attached to a Milestone (when will this be completed?)
[x] Attached to an Epic (what body of work is this a part of?)
[ ] Labeled with Team (product support, analytics-insights, operations, service-design, Console-Services, tools-fe)
[ ] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)
[ ] Labeled with Type (bug, request, discovery, documentation, etc.)

UXCamG commented 11 months ago

We have conducted user testing with P1,P2, P3, P7. We have had 3 no shows. Perigean will recruit more participants or reschedule the no shows.

ATMiddleton commented 11 months ago

Still conducting User testing

UXCamG commented 11 months ago

User testing wrapped up 11/16. We had 9 veterans to participate in our study. Currently, I am working on synthesizing the findings and I will plan a readout with the Veterans support team .

UXCamG commented 11 months ago

Our next steps are to recruit participants with assistive technology to add on to our findings. I will team up with CAIA to complete 3 remaining sessions.

UXCamG commented 11 months ago

User testing is finalized . We are in the analytics phase of the collaboration cycle. I have started the ticket . Our next steps are to recruit for accessibility participants, implement V2 of Medallia, and prepare a staged environment for additional user testing.

ATMiddleton commented 10 months ago

QA feedback complete

department-of-veterans-affairs / va.gov-team