Implement New Medallia Version

[clantosswett]

Product Outline

Medallia Product Outline

Form name	In Staging	In Production
VFS Questionnaire
VFS Search Questionnaire
VFS Chatbot Quesstionnaire
Debt portal	X
VFS A11y Questionnaire(intercept)
VA.gov A11 VHA Questionnaire(intercept)	X
External Website Survey (ORMDI)(intercept)
Internal Website Survey (ORMDI)(intercept)
After Visit Summary
School Administrator

Hypothesis or Bet

If we update to the latest Medallia version, veteran feedback surveys will have latest functionality and resolve many remaining accessibility issues.

Definition of done

What must be true in order for you to consider this epic complete?

• [ ] VA.gov implementation of Medallia updated to newest version.
• [ ] Remaining accessibility issues are resolved and any remaining ones have a plan for tackling.

Take into consideration Accessibility/QA needs as well as Product, Technical, and Design requirements.

How to configure this issue

• [ ] Labeled with Team (product support, analytics-insights, operations, Console-Services, tools-fe,content-ia, service-design, vsa-*)
• [ ] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)

[artsymartha68]

Leaving this Medallia a11y issue here per a recent VA 508 Office audit of a newly digitized form Lay Witness Statement (VA Form 21-10210):

Critical priority: The name, role, state or value of user interface elements in the product cannot be understood (programmatically determined). The following is an example:

On the Feedback Survey dialog screen (Feedback), when the arrow keys are used to move the focus to the second set of radio buttons, “group start What is your overall satisfaction with this site? Not at all satisfied radio button not checked” is read—the state is read as part of the name. When using JAWS and navigating with tab, “Not at all satisfied radio button not checked 1 of 5” is read.

[UXCamG]

The Medallia team provided this update. Once staging is cleared (Debt Portal is launched). We will work with Medallia Resources and Your team to release the Medallia Version 2 design to reassess our surveys in 508

[ATMiddleton]

Medallia Version 2.0 (updated sandbox) has been completed and in actively in use.