Form 21-4193 is a catch all form. According to the Stakeholder they created 4 new forms that were supposed to narrow down the information in form 21-493
21-10210 - Lay/witness statement
20-10206 - FOIA / PA request
20-10207 - Priority processing
20-10208 - Supporting Documentation in support of a claim
When you search for 21-4193 it is suggested on the About this form page to make reference to the other forms to direct them to a more appropriate form to help expedite their request
Also if when you search for 21-4193 you can add the above forms as related forms in Find a Form
Examples
We’re updating a form and want to confirm we’re doing it correctly.
We’re launching a new online tool to VA.gov and need support with our user flows.
We need to make sure the content we’re using in our tool is written in plain language and follows the style guide.
Which are you doing?
[ ] Launching a new page, tool, form, or app
[x] Making changes to an existing page, tool, form, or app
Types of Support
What areas does your team need support in? Check all that apply.
Content
[ ] Collaboration on content written by your team’s dedicated content writer
[x] Collaboration on content if your team does not have a dedicated content writer
Accessibility
[ ] Accessibility review of wireframes and/or prototypes
We guide and work alongside teams across nearly every OCTO digital product. We also work with partners across VA to lead content migration and manage all unauthenticated content on VA.gov. And we're always working to expand the VA.gov content style guide and our IA and accessibility documentation. We need to prioritize all intake requests based on our overall workload and VA and OCTO priorities.
Tell us about your product's timeline. And we'll work with you to meet timeline needs as best we can.
Have you worked with CAIA before?
[x] Yes
[ ] No
What's your team’s next step and its timing?
Our next step is ....
Provide date if available: xx/xx/xxxx
Timing for your next step:
[ ] Next week
[x] This month
[ ] Next month
[ ] This quarter
[ ] Next quarter
[ ] 6 months
[ ] 1 year
Is this timing related to a specific event or Congressionally mandated deadline?
[ ] Yes
[x] No
If you're conducting research, when is that starting?
Provide date if available: xx/xx/xxxx
[ ] Next week
[ ] This month
[ ] Next month
[ ] This quarter
[ ] Next quarter
[ ] 6 months
[ ] 1 year
Will you release this new product incrementally (for example, release to 25% of users to start)?
[ ] Yes
[ ] No
Note: If you checked yes, we’ll reach out to discuss details about the content in the react widget (we use these widgets to display entry points for new products to a certain percentage of users who visit our static pages).
When do you expect to launch your product to 100% of users?
Please provide an estimated date so our team can create other relevant tickets.
We expect to launch our product to 100% of users on: xx/xx/xxxx
Collaboration Cycle
Will this work be going through the Collaboration Cycle?
[ ] Yes
[x] No
If no ...
Skip to the supporting artifacts section, below.
If yes ...
Please provide the link to your Collaboration Cycle ticket:
Ticket (number):
Collab. Cycle Ticket Opened (date): xx/xx/xxxx
Please check all of the phases in the Collaboration Cycle you have completed:
[ ] Design Intent
[ ] Midpoint Review
[ ] Staging
For planning purposes, please check all of the phases in the Collaboration Cycle you feel you might need CAIA support and guidance:
Design Intent
[ ] Accessibility
[ ] Content
[ ] IA
[ ] Translation
[ ] Already completed, no assistance needed
[ ] Unknown at this time
Midpoint
[ ] Accessibility
[ ] Content
[ ] IA
[ ] Translation
[ ] Already completed, no assistance needed
[ ] Unknown at this time
Staging
[ ] Accessibility
[ ] Content
[ ] IA
[ ] Translation
[ ] Already completed, no assistance needed
[ ] Unknown at this time
Supporting artifacts
Please provide links to supporting artifacts as available.
Product outline:
User flows:
Prototype or mockups:
If this is in Sketch, which version or specific page should we focus on?
Content source of truth:
Research plan:
Any epics/issues that may be helpful:
Link to testing accounts (please do not paste them in this ticket):
Additional Support: Collaborative Sessions
Have you already worked with someone from OCTO leadership?
[ ] Danielle
[ ] Beth
[ ] Mikki
[ ] Martha
How do you plan to work with us on this request?
[ ] I’ll take this to Beth or Danielle’s office hours.
[ ] I’d like to schedule time to talk about this.
[x] Let’s work async and meet as needed.
[ ] Schedule a kick-off call with your team and CAIA for your project (Recommended)
Accessibility Help in Slack
The #accessibility-help channel in the DSVA Slack, is also available to you as a resource. Everyone is welcome to ask questions or get help from our a11y (accessibility) specialists. Tag @Terry Nichols to get a11y help asap.
Next steps
Once you’ve submitted this ticket, please post a link to this issue in the #sitewide-content-ia Slack channel and tag @Terry Nichols.
If you also need engineering support from the Public Websites team, fill out their intake request form.
About your team
CAIA Support Request
Describe what you need in a few sentences:
Form 21-4193 is a catch all form. According to the Stakeholder they created 4 new forms that were supposed to narrow down the information in form 21-493 21-10210 - Lay/witness statement 20-10206 - FOIA / PA request 20-10207 - Priority processing 20-10208 - Supporting Documentation in support of a claim
When you search for 21-4193 it is suggested on the About this form page to make reference to the other forms to direct them to a more appropriate form to help expedite their request
Also if when you search for 21-4193 you can add the above forms as related forms in Find a Form
Examples
Which are you doing?
Types of Support
What areas does your team need support in? Check all that apply.
Content
Accessibility
IA
Multilingual content
Timeframe
We guide and work alongside teams across nearly every OCTO digital product. We also work with partners across VA to lead content migration and manage all unauthenticated content on VA.gov. And we're always working to expand the VA.gov content style guide and our IA and accessibility documentation. We need to prioritize all intake requests based on our overall workload and VA and OCTO priorities.
Tell us about your product's timeline. And we'll work with you to meet timeline needs as best we can.
Have you worked with CAIA before?
What's your team’s next step and its timing?
Timing for your next step:
Is this timing related to a specific event or Congressionally mandated deadline?
If you're conducting research, when is that starting?
Provide date if available: xx/xx/xxxx
Will you release this new product incrementally (for example, release to 25% of users to start)?
Note: If you checked yes, we’ll reach out to discuss details about the content in the react widget (we use these widgets to display entry points for new products to a certain percentage of users who visit our static pages).
When do you expect to launch your product to 100% of users?
Please provide an estimated date so our team can create other relevant tickets.
Collaboration Cycle
Will this work be going through the Collaboration Cycle?
If no ...
If yes ...
Please provide the link to your Collaboration Cycle ticket:
Please check all of the phases in the Collaboration Cycle you have completed:
For planning purposes, please check all of the phases in the Collaboration Cycle you feel you might need CAIA support and guidance:
Design Intent
Midpoint
Staging
Supporting artifacts
Please provide links to supporting artifacts as available.
Additional Support: Collaborative Sessions
Have you already worked with someone from OCTO leadership?
How do you plan to work with us on this request?
Accessibility Help in Slack
The #accessibility-help channel in the DSVA Slack, is also available to you as a resource. Everyone is welcome to ask questions or get help from our a11y (accessibility) specialists. Tag
@Terry Nichols
to get a11y help asap.Next steps
Once you’ve submitted this ticket, please post a link to this issue in the #sitewide-content-ia Slack channel and tag
@Terry Nichols
.If you also need engineering support from the Public Websites team, fill out their intake request form.
If you need a page/URL redirected, a URL changed or a vanity URL set up, please submit a Redirect, URL change, or vanity URL request
If you are requesting a11y support for user research, please complete this form, next.