Prepare and recruit for secondary nav research sessions

[sterkenburgsara]

User story

As a Cartographers team member, I want to conduct one or two pilot research sessions while recruiting participants for the study, so that I feel confident we are prepared for the real study.

Description

This ticket should happen alongside #66855 re: the creation of high-fidelity prototypes. Those prototypes will be required prior to submitting research artifacts to research-ops for approval to kick off the recruitment process with Perigean.

Artifacts

• Mural from the study of using the existing Benefit Hub navigation pattern for MHV on VA.gov
• Research plan (Link)
• Conversation guide (Link)

Acceptance Criteria

• Midpoint review conducted and feedback incorporated as appropriate
• Pilot study conducted with one or two friendly participants (1 AT user, 1 not)
• Study participants scheduled
• Observer slots offered to interested colleagues and stakeholders

Tasks

• [x] Artifacts required by Collab Cycle for user research with Perigean have been created – research plan and discussion guide
• [ ] Artifacts have been submitted to octo for alignment (Kaitlin lead)
• [x] Midpoint Review meeting scheduled with Collab Cycle
• [x] Determine if there is access to developer resources for prototyping, as this will inform the research plan & proposal
• [x] Determine from designers working on ticket #66855 which tool they will design the prototypes in (this will determine the users we are able to test with)
• [x] Determine sample of Veterans we would like to test with
• [x] Determine user tasks that will address our research questions (listed in the Mural linked above)
• [x] Create research plan using template
• [x] Create conversation guide using template
• [ ] Conduct pilot studies
• [ ] follow-on ticket for running user research sessions has been created

[sterkenburgsara]

@Jenny-yw I assigned you on this ticket & took a stab at writing up the work to be done - edit however you see fit. It won't be picked up until other secondary nav tickets blocking it are complete - so there is a bit of lead-time here.

[sterkenburgsara]

cc @rbsingleon

[MikeC-A6]

There may be a benefit to staging as there would be a learning curve with CodePen, and we would have access to the VA Design System.

[wesrowe]

Update: team is 90% aligned around using Codepen for the prototypes.

[LynneJohnson224]

Deprioritized and removed from Sprint 16 due to change in user research direction.