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Staging: Patient Should be Able to Direct Schedule #67002

Open JRRoof opened 1 year ago

JRRoof commented 1 year ago

Summary

Patient is being put into the request flow when scheduling an appointment even though the clinic is configured to allow direct scheduling and the patient meets the requirements for direct scheduling

Specs

Steps to Reproduce Scenario 1

Test User: Patientten.vaostest@id.me Setup: CCM Cheyenne Audiology Set Yes Last Seen within 12 mos.
Patient has past audiology appointment: Wht Audio Var2 10/26/2022@11:00 Checked Out

  1. Go to: https://staging.va.gov/my-health/appointments
  2. Select Audiology and speech
  3. Select VA medical center or clinic
  4. Select Cheyenne VA Medical Center

Actual Result

Veteran dropped into Request flow and not given option to direct schedule. Backend calls show direct scheduling eligibility = true and returns a clinic that is configured for direct scheduling.

Private Zenhub Image

https://staging-api.va.gov/vaos/v2/eligibility?facility_id=983&clinical_service_id=audiology&type=direct

{
    "data": {
        "id": "a6e6",
        "type": "patient_metadata",
        "attributes": {
            "decisionDate": "2023-10-05T12:54:18.539867288Z",
            "clinicalServiceId": "audiology",
            "type": "direct",
            "eligible": true,
            "id": "a6e6"
        }
    }
}

https://staging-api.va.gov/vaos/v2/locations/983/clinics?clinical_service=audiology

{
    "data": [
        {
            "id": "570",
            "type": "clinics",
            "attributes": {
                "vistaSite": 983,
                "id": "570",
                "serviceName": "CHY C&P AUDIO",
                "physicalLocation": null,
                "phoneNumber": null,
                "stationId": "983",
                "stationName": "CHYSHR-Cheyenne VA Medical Center",
                "primaryStopCode": 203,
                "primaryStopCodeName": "AUDIOLOGY",
                "secondaryStopCode": 450,
                "secondaryStopCodeName": "COMP & PENS (C&P) EXAMS",
                "patientDirectScheduling": false,
                "patientDisplay": true,
                "char4": null
            }
        },
        {
            "id": "947",
            "type": "clinics",
            "attributes": {
                "vistaSite": 983,
                "id": "947",
                "serviceName": "CHY C&P AUDIO JAN",
                "physicalLocation": "C&P OFFICE",
                "phoneNumber": null,
                "stationId": "983",
                "stationName": "CHYSHR-Cheyenne VA Medical Center",
                "primaryStopCode": 203,
                "primaryStopCodeName": "AUDIOLOGY",
                "secondaryStopCode": 450,
                "secondaryStopCodeName": "COMP & PENS (C&P) EXAMS",
                "patientDirectScheduling": null,
                "patientDisplay": null,
                "char4": null
            }
        },
        {
            "id": "1014",
            "type": "clinics",
            "attributes": {
                "vistaSite": 983,
                "id": "1014",
                "serviceName": "Friendly Name Audiology",
                "physicalLocation": null,
                "phoneNumber": null,
                "stationId": "983",
                "stationName": "CHYSHR-Cheyenne VA Medical Center",
                "primaryStopCode": 203,
                "primaryStopCodeName": "AUDIOLOGY",
                "secondaryStopCode": null,
                "secondaryStopCodeName": null,
                "patientDirectScheduling": true,
                "patientDisplay": true,
                "char4": null
            }
        },
        {
            "id": "1022",
            "type": "clinics",
            "attributes": {
                "vistaSite": 983,
                "id": "1022",
                "serviceName": "TOR C&P LORI",
                "physicalLocation": null,
                "phoneNumber": null,
                "stationId": "983",
                "stationName": "CHYSHR-Cheyenne VA Medical Center",
                "primaryStopCode": 203,
                "primaryStopCodeName": "AUDIOLOGY",
                "secondaryStopCode": 450,
                "secondaryStopCodeName": "COMP & PENS (C&P) EXAMS",
                "patientDirectScheduling": null,
                "patientDisplay": null,
                "char4": null
            }
        },
        {
            "id": "1072",
            "type": "clinics",
            "attributes": {
                "vistaSite": 983,
                "id": "1072",
                "serviceName": "WHT HEARING AID LORI",
                "physicalLocation": "WHEATLAND",
                "phoneNumber": null,
                "stationId": "983",
                "stationName": "CHYSHR-Cheyenne VA Medical Center",
                "primaryStopCode": 203,
                "primaryStopCodeName": "AUDIOLOGY",
                "secondaryStopCode": 449,
                "secondaryStopCodeName": "FITTING & ADJSTMNTS 2ND ONLY",
                "patientDirectScheduling": null,
                "patientDisplay": null,
                "char4": null
            }
        }
    ]
}

Desired Result

Veteran dropped into Direct Schedule flow and Friendly Name Audiology displays to veteran for direct scheduling

Steps to Reproduce Scenario 2

Test User: kidys.b.quankep@id.me Setup: CCM Cheyenne Audiology Set Yes Last Seen within 12 mos.
Patient has past audiology appointment: Chy Audiology 10/15/2021@08:00 Checked Out

  1. Go to: https://staging.va.gov/my-health/appointments
  2. Select Audiology and speech
  3. Select VA medical center or clinic
  4. Select Fort Collins (has clinics configured for direct scheduling)

Actual Result

Veteran dropped into Request flow and not given option to direct schedule. Backend calls show direct scheduling eligibility = true and returns a clinic that is configured for direct scheduling.

Private Zenhub Image

https://staging-api.va.gov/vaos/v2/eligibility?facility_id=983GC&clinical_service_id=audiology&type=direct

{
    "data": {
        "id": "5f2a",
        "type": "patient_metadata",
        "attributes": {
            "decisionDate": "2023-10-05T12:40:55.040306114Z",
            "clinicalServiceId": "audiology",
            "type": "direct",
            "eligible": true,
            "id": "5f2a"
        }
    }
}

https://staging-api.va.gov/vaos/v2/locations/983GC/clinics?clinical_service=audiology

{
    "data": [
        {
            "id": "945",
            "type": "clinics",
            "attributes": {
                "vistaSite": 983,
                "id": "945",
                "serviceName": "C&P BEV AUDIO FTC",
                "physicalLocation": "FORT COLLINS AUDIO",
                "phoneNumber": null,
                "stationId": "983GC",
                "stationName": "CHYSHR-Fort Collins VA Clinic",
                "primaryStopCode": 203,
                "primaryStopCodeName": "AUDIOLOGY",
                "secondaryStopCode": 450,
                "secondaryStopCodeName": "COMP & PENS (C&P) EXAMS",
                "patientDirectScheduling": true,
                "patientDisplay": true,
                "char4": null
            }
        }
    ]
}

Desired Result

Veteran dropped into Direct Schedule flow and Friendly Name Audiology displays to veteran for direct scheduling

Definition of Done

How to configure this issue

JRRoof commented 3 weeks ago

We will need assistance from the SPL team to configure the test data.

jenniemc commented 3 days ago

Scenario 1

Could not reproduce issue. User is correctly dropped into the DS flow as expected.

VAS Setup: Cheyenne Audiology Set Yes Last Seen within 36 mos. PatientTen > Audiology > Cheyenne VAMC 2 out of 6 clinics returned have patientDirectScheduling = true Only Wheaton Audiology was visited in the past 36months

Image

Scenario 2

Could not reproduce issue. User not eligible for DS or Request because of there hasn’t been a recent visit in the last 12 months

VAS Setup: Ft. Collins Audiology Set Yes Last Seen within 12 mos. Kidys > Audiology > Ft. Collins

{
    "decisionDate": "2024-11-21T22:06:42.162855692Z",
    "clinicalServiceId": "audiology",
    "type": "direct",
    "eligible": false,
    "ineligibilityReasons": [
        {
            "coding": [
                {
                    "code": "patient-history-insufficient",
                    "display": "patient history requirements not met"
                }
            ]
        }
    ],
    "id": "13e0"
}

Scenario 3

User eligible for direct schedule but put into request flow because there were no clinics returned

VAS Setup: Ft. Collins MOVE Program Set Yes Any Veteran (no history requirement). Judy Morrison > MOVE Program >ft Collins

User eligible for direct schedule 

https://staging-api.va.gov/vaos/v2/eligibility?facility_id=983GC&clinical_service_id=moveProgram&type=direct
{
    "decisionDate": "2024-11-21T21:14:20.397196282Z",
    "clinicalServiceId": "moveProgram",
    "type": "direct",
    "eligible": true,
    "id": "fe62"
}

But diverted into request flow because there were no clinics returned

https://staging-api.va.gov/vaos/v2/locations/983GC/clinics?clinical_service=moveProgram
{
    "data": []
}

@cferris32 confirmed that the clinic api call are straight passes through from VAOS Service.

Also posted a question in the Appointment-Team slack for confirmation that there are no Ft. Collins clinic configured for direct schedule for the MOVE program