[CST] Caseflow returning unexpected `aoj`

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[CST] Caseflow returning unexpected `aoj` #67062

Open jerekshoe opened 11 months ago

jerekshoe commented 11 months ago

Background

Caseflow sometimes returns us appeals that have a aoj of 'unidentified'. This is not an expected value for the aoj field, so we have started a conversation with Caseflow in order to determine what is happening with these appeals

Ticket(s)

https://yourit.va.gov/va?id=ticket&table=incident&sys_id=b20722801b793d18c93c8627624bcb78

Tasks

[x] Create an incident ticket for Caseflow to look into this

Acceptance Criteria

[x] We have provided Caseflow with everything the need in order for them to look into this issue
[ ] We have a better understanding of why this happens, and if this should be happening

jerekshoe commented 11 months ago

Update: on Friday (10/6) I sent Caseflow the SSNs for the Veterans associated with the 2 appeals we were seeing issues with. There was another appeal ID that managed to slip into the mix as well, but at this point I'm unable to find a way to get the user_uuid out of DataDog

HeatherWidmont commented 10 months ago

We've given Caseflow all the information we have right now. Until they reach out with an update or a request for more information, there's not much we can do.

jacobworrell commented 9 months ago

@jerekshoe did Caseflow ever respond? Also did we reach out via email?

HeatherWidmont commented 9 months ago

The last reply from them was the 18th, they said they made a ticket & we haven't heard anything since. @jerekshoe to add the service ticket to this ticket.

jerekshoe commented 9 months ago

@jacobworrell I added the YourIT ticket to the description

HeatherWidmont commented 9 months ago

Jacob reached out to Marquitte Rivera (a Caseflow Help Desk Project Manager) for an update on the IT ticket. On 12/5/23 she said she would review to see if there was an update not posted in the support ticket & will get back to us to let us know. This conversation is happening on VA email with Jerek, Zach Goldfine, & myself cced.

We are currently waiting to hear back from Marquitte.

HeatherWidmont commented 7 months ago

Still no response or updates on the IT ticket. @jacobworrell is going to bring it up in the Weekly Product Sync on Monday 2/12

HeatherWidmont commented 5 months ago

Still no response

pmclaren19 commented 5 months ago

No updates from the IT team

pmclaren19 commented 5 months ago

Moving out of Blocked status and into Sprint Backlog since its not getting much movement.