[Assistive tech and device support] Content causes the user's keyboard focus to get trapped (11.06.1)

[shiragoodman]

General Information

VFS team name

Virtual Agent

VFS product name

Chatbot

VFS feature name

Prescription

Point of Contact/Reviewers

Ryan Smith - @rsmithadhoc - Accessibility

*For more information on how to interpret this ticket, please refer to the Anatomy of a Staging Review issue ticket guidance on Platform Website.

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Platform Issue

Content causes the user's keyboard focus to get trapped

Issue Details

When following the instructions to press Enter to focus on a link, the keyboard focus gets trapped on that link. The only way to remove focus is with the Esc key.

Link, screenshot or steps to recreate

VA.gov Experience Standard

Category Number 11, Issue Number 06

Other References

WCAG SC 2.1.2_A

Platform Recommendation

Interacting with the link should not cause the user's keyboard focus to get trapped. The traditional method of using Tab should allow the user to change focus, as they may not recall the instruction to press Esc.

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VFS Guidance

• Close the ticket when the issue has been resolved or validated by your Product Owner
• If your team has additional questions or needs Platform help validating the issue, please comment on the ticket
• Some feedback provided may be out of scope for your iteration of the product, however, Platform's OCTO leadership has stated that all identified issues need to be documented and it is still your responsibility to resolve the issue.
• If you do not believe that this Staging Review issue ticket is the responsibility of your team, comment below providing an explanation and who you believe is responsible. Please tag the Point of Contact/Reviewers. Governance team will research and will follow up.

[Joy-Elizabeth]

This is noted as a priority for Chatbot team to address with MSFT, but will address post Rx skill launch.