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department-of-veterans-affairs / va.gov-team

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[CAIA intake] 20-10207 Priority Processing #67851

Open tbaker1026 opened 11 months ago

tbaker1026 commented 11 months ago

About your team

CAIA Support Request

Describe what you need in a few sentences:

Digitizing form 20-10207 - Priority Processing Source of Truth



Examples

Which are you doing?

Types of Support

What areas does your team need support in? Check all that apply.

Content

Timeframe

We guide and work alongside teams across nearly every OCTO digital product. We also work with partners across VA to lead content migration and manage all unauthenticated content on VA.gov. And we're always working to expand the VA.gov content style guide and our IA and accessibility documentation. We need to prioritize all intake requests based on our overall workload and VA and OCTO priorities.

Tell us about your product's timeline. And we'll work with you to meet timeline needs as best we can.

Have you worked with CAIA before?

What's your team’s next step and its timing?

Timing for your next step:

Is this timing related to a specific event or Congressionally mandated deadline?

If you're conducting research, when is that starting?

Provide date if available: xx/xx/xxxx

Will you release this new product incrementally (for example, release to 25% of users to start)?

Note: If you checked yes, we’ll reach out to discuss details about the content in the react widget (we use these widgets to display entry points for new products to a certain percentage of users who visit our static pages).

When do you expect to launch your product to 100% of users?

Please provide an estimated date so our team can create other relevant tickets.

Collaboration Cycle

Will this work be going through the Collaboration Cycle?

If no ...

If yes ...

Please provide the link to your Collaboration Cycle ticket:

Please check all of the phases in the Collaboration Cycle you have completed:

For planning purposes, please check all of the phases in the Collaboration Cycle you feel you might need CAIA support and guidance:

Design Intent

Supporting artifacts

Please provide links to supporting artifacts as available.

Additional Support: Collaborative Sessions

Have you already worked with someone from OCTO leadership?

How do you plan to work with us on this request?

Accessibility Help in Slack

The #accessibility-help channel in the DSVA Slack, is also available to you as a resource. Everyone is welcome to ask questions or get help from our a11y (accessibility) specialists. Tag @Terry Nichols to get a11y help asap.

Next steps

Once you’ve submitted this ticket, please post a link to this issue in the #sitewide-content-ia Slack channel and tag @Terry Nichols.

### IA Tasks
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/70233
### Content tasks
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/75811
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/92460
jennymayoco commented 10 months ago

Hi @tbaker1026 @jeana-adhoc! I'm just getting familiar with this form and was wondering if there's any user flows you can point me to for me to review? I think I found the Sketch file and IA sitewide doc in GH so far.

jeana-adhoc commented 10 months ago

Hi @jennymayoco - Here is the current user flow. However, I already know the housing question area will likely change to just one page with no conditionals, based on content I've been working on with @megzehn .

jennymayoco commented 10 months ago

@jeana-adhoc sure thing, thank you! I have some questions that I think overlap with some of the stakeholder q's in the IA sitewide doc so happy to go over these in next week's sync or drop here, whichever is most helpful.

jennymayoco commented 10 months ago

@jeana-adhoc dropping the questions here from Slack since some might be flow/content q's. thanks!

  1. If someone submits the app online, but decides to mail the supporting docs, does this impact their timeline at all?
  2. Is there any overlap with VA form 10-10hs? Do you need to submit that as well if you select financial hardship or is this separate?
  3. 75 or over at the board level, which is different from the 85 or older for regional. What should be represented in the form?
  4. Suicide ideation not listed as one of the reasons in the PDF or circumstances but listed in one of the resources in the IA sitewide doc, is this an accepted condition in the form?
  5. To confirm, non-veteran claimant = survivor / dependent or both?
  6. For DD214, shouldn’t VA already have this on file? Should there be an option to upload at the end of the flow if not?
  7. Depending on the type of claims you are requesting priority processing for, how to make this clear so folks don’t mail evidence to the wrong place?
  8. Will there be an option for third party / POA to upload the corresponding documentation? What if this form is already on file?
megzehn commented 8 months ago

For general awareness, Jeana answered Jenny's questions above in this IA ticket: https://github.com/department-of-veterans-affairs/va.gov-team/issues/70233#issuecomment-1830525186

megzehn commented 7 months ago

I don't think there's a content ticket for this one, so dropping this (late) update here:

I submitted content suggestions in this PR, and Jeana merged.

jennymayoco commented 7 months ago

Hi @tbaker1026 @jeana-adhoc here is the IA spec. As mentioned in our sync yesterday, CAIA is working on our implementation process for entry points/crosslinks so the crosslink list is iterative. A couple of the crosslink suggestions for the team are to connect with the corresponding teams to add this form to those online form flows (21-526ez, 21P-527ez, and claim status tool). We also added 21P-534EZ and noted that you all will be digitizing this one.

@megzehn @strelichl can we create an entry point/crosslink ticket for this work?