Case Handling Workflow

[ATMiddleton]

Issue Description

Create a complete case handling workflow document

Tasks

• [x] Powerpoint workflow

Acceptance Criteria

• [ ] Support team lead approval

  How to configure this issue

• [ ] Attached to a Milestone (when will this be completed?)
• [ ] Attached to an Epic (what body of work is this a part of?)
• [ ] Labeled with Team (product support, analytics-insights, operations, service-design, Console-Services, tools-fe)
• [ ] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)
• [ ] Labeled with Type (bug, request, discovery, documentation, etc.)

[ATMiddleton]

Kimberley will provide Salesforce screenshots and Anita will compile a PowerPoint.

[ATMiddleton]

Veteran Support Onboarding.pptx