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[CAIA Intake] Verify Your Enrollment (VYE) #68205

Closed cassidy-beach closed 2 weeks ago

cassidy-beach commented 1 year ago

About your team

CAIA Support Request

Describe what you need in a few sentences:

Which are you doing?

Types of Support

What areas does your team need support in? Check all that apply.

Content

Timeframe

We guide and work alongside teams across nearly every OCTO digital product. We also work with partners across VA to lead content migration and manage all unauthenticated content on VA.gov. And we're always working to expand the VA.gov content style guide and our IA and accessibility documentation. We need to prioritize all intake requests based on our overall workload and VA and OCTO priorities.

Tell us about your product's timeline. And we'll work with you to meet timeline needs as best we can.

Approximately 3 months

Have you worked with CAIA before?

What's your team’s next step and its timing?

Timing for your next step:

Is this timing related to a specific event or Congressionally mandated deadline?

If you're conducting research, when is that starting?

Provide date if available: xx/xx/xxxx

Will you release this new product incrementally (for example, release to 25% of users to start)?

Note: If you checked yes, we’ll reach out to discuss details about the content in the react widget (we use these widgets to display entry points for new products to a certain percentage of users who visit our static pages).

When do you expect to launch your product to 100% of users? May 2024

Please provide an estimated date so our team can create other relevant tickets.

Collaboration Cycle

Will this work be going through the Collaboration Cycle?

If no ...

If yes ...

Please provide the link to your Collaboration Cycle ticket:

Please check all of the phases in the Collaboration Cycle you have completed:

For planning purposes, please check all of the phases in the Collaboration Cycle you feel you might need CAIA support and guidance:

Design Intent

Supporting artifacts

Please provide links to supporting artifacts as available.

Additional Support: Collaborative Sessions

Have you already worked with someone from OCTO leadership?

How do you plan to work with us on this request?

Accessibility Help in Slack

The #accessibility-help channel in the DSVA Slack, is also available to you as a resource. Everyone is welcome to ask questions or get help from our a11y (accessibility) specialists. Tag @Terry Nichols to get a11y help asap.

Next steps

Once you’ve submitted this ticket, please post a link to this issue in the #sitewide-content-ia Slack channel and tag @Terry Nichols.

### CAIA Tasks
- [x] **CAIA Introduction** with @strelichl and @coforma-terry 11/1 at 12:15pm EDT [invite list](https://dsva.slack.com/archives/C01K37HRUAH/p1698245401695909?thread_ts=1698095974.725879&cid=C01K37HRUAH)
- [x] **Kickoff Meeting** [Meeting Notes Started 11/1/2023](https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/teams/CAIA/meeting-notes/2023-11-01-Kickoff-Verify-Your-Enrollment-VYE.md)
- [x] **Midpoint Recording Available for Review** [12/4/2023 Recording link](https://drive.google.com/file/d/1rA10tIEy1EydHn0MvadXZfPSdT69O1yk/view?usp=sharing) @strelichl and @coforma-terry
- [x] Follow up kickoff schedule 4/10 12:30 eastern
- [x] Attend follow-up kickoff session for New Tool Launch (see CAIA Shared Calendar for Zoom Link) April 10 at 12:30 p.m. ET
### IA
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/79666
- [x] Attend follow-up kickoff session for New Tool Launch (see CAIA Shared Calendar for Zoom Link) April 10 at 12:30 p.m. ET
### Content
- [x] Attend follow-up kickoff session for New Tool Launch (see CAIA Shared Calendar for Zoom Link) April 10 at 12:30 p.m. ET
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/81012
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/80029
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/58878
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/82923
### a11y
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/69086
- [x] Attend follow-up kickoff session for New Tool Launch (see CAIA Shared Calendar for Zoom Link) April 10 at 12:30 p.m. ET @coforma-jamie attended
- [x] **No Assistance Needed At This Time:** No review of mockup requested; team using NVDA and JAWS to test; will reach out to CAIA A11ys if they need assistance per KO Meeting 4/10/2024
cassidy-beach commented 7 months ago

@sara-amanda Hello! VYE Team completed moderated user research testing and are finishing up unmoderated user research testing within the next week. I'm hoping for some clarification on what more is needed, if anything, from the VYE team moving forward as we gear up for Staging Review in the next month or two. Please let me know if I need to provide additional information. Thank you!

jennymayoco commented 7 months ago

Hi @cassidy-beach! I'm one of the IA specialists with CAIA and had some follow-up questions after reviewing the ticket:

  1. I realize Post-9/11 VYE is on a different payment system based on what I learned from watching the collab cycle recordings, but are there plans to integrate this new VYE with the current tool for Post-9/11 benefits: www.va.gov/education/verify-school-enrollment/enrollment-verifications/? Is there a way to host both on the same URL? Or to show only 1 benefit depending on which one a Veteran is enrolled in? If not, Sitewide IA can work you all to update the URL in staging so it's correct and specific to this GI bill benefit. We'll also want to ensure there's content on the static page so Veterans can distinguish between which tool applies to them.
  2. Is this related to form 22-8979 student verification of enrollment? If so, we'll want to add an entry point to the about VA form page and we'll also want to reference the PDF on the static page, which Sitewide Content team (part of CAIA) can support with updating content.
  3. Can you tell me more about Benefits Manager and how this tool is related to that?
  4. Are we able to add comments to the Figma designs?
cassidy-beach commented 7 months ago

Hi @jennymayoco!

  1. There are no plans to integrate the new VYE with the current tool for Post-9/11 that I am aware of. I do not believe there is a way to host Post-9/11 and Montgomery GI Bill on the same URL since they fall under different chapters (Post-9/11 is Chapter 33 and MGIB is Chapter 30). The Verify School Enrollment page (VYE- Wireframe 3, the top-left mockup) lists Post-9/11 benefits on the top of the page and when you scroll down you see MGIB benefits, then it breaks off depending on which link the user selects. Once the user logs in they will be able to see whether or not they have to verify their enrollment for VYE.
  2. VYE is not related to Form 22-8979.
  3. Your Benefits Profile in VYE allows users to update their banking and address information. This is separate from the Benefits Manager used by the rest of VA.gov because BDN, the payment system attached to WAVE, does not connect to the one used by VA.gov.
  4. There is a comment section on the right side of the page in Figma. Our team has yet to use the feature, so you're more than welcome to try it. If it does not work I can be reached on Slack @ Cassidy Beach or email at cassidy.beach@va.gov.
cassidy-beach commented 7 months ago

Hi again @jennymayoco,

Quick correction: users have to submit Form 22-8979 if there are errors in their enrollment.

jennymayoco commented 7 months ago

Hi @cassidy-beach thank you for your insights! I dropped some comments in the Figma file. I'm OOO 4/1-4/2 but will be back on Wednesday and can check in in case of any follow up questions.

A couple of follow-ups:

I'd also love to learn more about the research the team has done if you could point me to that. Thank you!

cassidy-beach commented 7 months ago

Hi @jennymayoco,

Thank you for your input! Since we are actively preparing for release it is too close to make such a significant change. Additionally, the Post-9/11 link and page falls under another team and another stakeholder. However, our team is happy to put this work in the backlog and commit to it after our initial release.

To my knowledge there are plans to move away from TIMS and BDN to a modernized system that works across VA.gov benefits management so Veterans do not have to input/update their information at several points. I am unsure of when this will go into effect or who is taking over the initiative.

Absolutely! Our team is compiling the moderated and unmoderated research results into a report during our next sprint. For now, feel free to look over all the data in Optimal Sort. You need special access to look at the data, but trying to open it is worth a shot. I'd be happy to send over the report once it's finished.

jsimonVA commented 7 months ago

Figma link for all mockups -> https://www.figma.com/file/B3Ds72oQhBZG1EtfffbAYk/VYE-Wireframes?node-id=42%3A4775&mode=dev

strelichl commented 7 months ago

@cassidy-beach one clarifying question for you all: if the team is aiming for a mid-month launch instead of May 28, would that be mid-May or mid-June?

cassidy-beach commented 7 months ago

@strelichl Mid-June

strelichl commented 6 months ago

Noting next steps from today's sync:

katherine-fung commented 6 months ago

Hi @RyanGrayVA @jsimonVA @cassidy-beach,

I checked with a content OCTO lead and a copy editor about the registered trademark symbol. They confirmed that we shouldn't include it in the H1 of the VYE tool. (OCTO's response: "Way back when we first launched the education hub (this is one of the places you mentioned you saw the trademarked symbol), the lawyers approved the approach of including the symbol on a high-level page once, and that was enough."

There's some guidance here as well: https://design.va.gov/content-style-guide/trademarks

Please let me know if you have any questions. Thanks! cc @aprocik1 @strelichl

katherine-fung commented 6 months ago

Hey @jsimonVA @RyanGrayVA @cassidy-beach,

I've got a question about this copy in the VYE prototype separate from what we discussed yesterday. The Figma says:

If the above enrollment information isn’t correct, please do not submit the form. Instead, work with your School Certifying Official (SCO) to ensure your enrollment information is updated with the VA before submitting this form.

Note: Please note that providing false reports concerning your benefits may result in a fine, imprisonment or both.

To the best of your knowledge, is this enrollment information correct? (*Required) 


Have lawyers at VA approved the language in bold+italics? For context, we usually need lawyers to approve legal language in forms. The PDF version of form 22-8979/Student verification of enrollment says:

PENALTY - Willful false reports concerning benefits payable by VA may result in a fine, imprisonment, or both.

whereas the va.gov style guide has default language for penalty notices in online forms, which is this:

Note: According to federal law, there are criminal penalties, including a fine and/or imprisonment for up to 5 years, for withholding information or for providing incorrect information (See 18 U.S.C. 1001).

The style guide also notes we can't change legal content without legal review.

If VA lawyers haven't yet approved the language about penalties in the VYE tool, can you please connect with them and confirm the exact legal language we can use to inform users about the penalties for providing false information to VA? Let me know in a Github comment. Thanks!

RyanGrayVA commented 6 months ago

Thanks Katherine, we'll get it removed.

From: katherine-fung @.> Sent: Friday, May 10, 2024 9:42 AM To: department-of-veterans-affairs/va.gov-team @.> Cc: Gray, Ryan T. (governmentcio Llc) @.>; Mention @.> Subject: [EXTERNAL] Re: [department-of-veterans-affairs/va.gov-team] [CAIA Intake] Verify Your Enrollment (VYE) (Issue #68205)

Hi @RyanGrayVAhttps://github.com/RyanGrayVA @jsimonVAhttps://github.com/jsimonVA @cassidy-beachhttps://github.com/cassidy-beach,

I checked with a content OCTO lead and a copy editor about the registered trademark symbol. They confirmed that we shouldn't include it in the H1 of the VYE tool. (OCTO's response: "Way back when we first launched the education hubhttps://www.va.gov/education/ (this is one of the places you mentioned you saw the trademarked symbol), the lawyers approved the approach of including the symbol on a high-level page once, and that was enough."

There's some guidance here as well: https://design.va.gov/content-style-guide/trademarks

Please let me know if you have any questions. Thanks! cc @aprocik1https://github.com/aprocik1 @strelichlhttps://github.com/strelichl

- Reply to this email directly, view it on GitHubhttps://github.com/department-of-veterans-affairs/va.gov-team/issues/68205#issuecomment-2104633332, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BCH5UIA5ROJZKM4C73XOKHDZBTFCNAVCNFSM6AAAAAA6MWLSS2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMBUGYZTGMZTGI. You are receiving this because you were mentioned.Message ID: @.**@.>>

jennymayoco commented 6 months ago

Hi @RyanGrayVA @cassidy-beach @jsimonVA @jason-gcio here is the finalized IA spec.

Some things of note in the doc:

Let me know if you have any questions!

cc @katherine-fung @aprocik1

aprocik1 commented 5 months ago

Providing 2 updates here:

We're happy to return to this and complete our review when the product team is ready.

RyanGrayVA commented 5 months ago

Hi A.,

I've tagged you in the relevant spots in the Figma file, but so we have a record here:

Please let me know if you have additional questions.

Thanks!

Ryan

From: A Procik @.> Sent: Thursday, May 23, 2024 11:41 AM To: department-of-veterans-affairs/va.gov-team @.> Cc: Gray, Ryan T. (governmentcio Llc) @.>; Mention @.> Subject: [EXTERNAL] Re: [department-of-veterans-affairs/va.gov-team] [CAIA Intake] Verify Your Enrollment (VYE) (Issue #68205)

Providing 2 updates here:

We're happy to return to this and complete our review when the product team is ready.

- Reply to this email directly, view it on GitHubhttps://github.com/department-of-veterans-affairs/va.gov-team/issues/68205#issuecomment-2127451321, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BCH5UIA4A34Q47T25IOSPCDZDYEZDAVCNFSM6AAAAAA6MWLSS2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMRXGQ2TCMZSGE. You are receiving this because you were mentioned.Message ID: @.**@.>>

RLHecht commented 5 months ago

@RyanGrayVA @jsimonVA Here is the widget copy to use on the static page. I'm noting that I'm not sure which phone number to use. Currently I have the main education line but if it should be the WAVE number, please let me know and we can change it. I'll also need to figure out the hours for that one.

Verify enrollment widget copy.docx

When we add this widget to the page, we'll also need to update the widget that's currently there for Post-9/11 GI Bill so that it's clear it's for different benefits. Is this also your team or someone else?

aprocik1 commented 5 months ago

@RyanGrayVA, thanks for following up on my comment above. I left you these three comments in the Figma file: Comment 1, comment 2, and comment 3.

Governance determines what's launch blocking in staging review, so they may have a perspective on the "no" option. CAIA just provides recommendations--both for immediate and future consideration. If a user selects "no," I think we'd want to present them with clarifying content that describes their next steps. But I don't think we'd want them to still submit their form.

RyanGrayVA commented 5 months ago

10-4. Thanks A.

From: A Procik @.> Sent: Wednesday, May 29, 2024 9:57 AM To: department-of-veterans-affairs/va.gov-team @.> Cc: Gray, Ryan T. (governmentcio Llc) @.>; Mention @.> Subject: [EXTERNAL] Re: [department-of-veterans-affairs/va.gov-team] [CAIA Intake] Verify Your Enrollment (VYE) (Issue #68205)

@RyanGrayVAhttps://github.com/RyanGrayVA, thanks for following up on my comment above. I left you these three comments in the Figma file: Comment 1https://www.figma.com/design/B3Ds72oQhBZG1EtfffbAYk?node-id=42-5180#819878741, comment 2https://www.figma.com/design/B3Ds72oQhBZG1EtfffbAYk?node-id=48-9273#792188488, and comment 3https://www.figma.com/design/B3Ds72oQhBZG1EtfffbAYk?node-id=48-9273#820812563.

Governance determines what's launch blocking in staging review, so they may have a perspective on the "no" option. CAIA just provides recommendations--both for immediate and future consideration. If a user selects "no," I think we'd want to present them with clarifying content that describes their next steps. But I don't think we'd want them to still submit their form.

- Reply to this email directly, view it on GitHubhttps://github.com/department-of-veterans-affairs/va.gov-team/issues/68205#issuecomment-2137482931, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BCH5UIG4QA4EYILC47MRGHDZEXNDTAVCNFSM6AAAAAA6MWLSS2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMZXGQ4DEOJTGE. You are receiving this because you were mentioned.Message ID: @.**@.>>

aprocik1 commented 5 months ago

@RyanGrayVA, our content review of the MGIB VYE tool is complete. If you'd like, we're happy to help implement staging review feedback. Thanks for collaborating on this with Katherine and I.

RyanGrayVA commented 5 months ago

A,

That's great news. I'm sure the team would be delighted to have your help in implementing the staging review feedback.

What would that entail?

Ryan

From: A Procik @.> Sent: Wednesday, May 29, 2024 2:03 PM To: department-of-veterans-affairs/va.gov-team @.> Cc: Gray, Ryan T. (governmentcio Llc) @.>; Mention @.> Subject: [EXTERNAL] Re: [department-of-veterans-affairs/va.gov-team] [CAIA Intake] Verify Your Enrollment (VYE) (Issue #68205)

@RyanGrayVAhttps://github.com/RyanGrayVA, our content review of the MGIB VYE tool is complete. If you'd like, we're happy to help implement staging review feedback. Thanks for collaborating on this with Katherine and I.

- Reply to this email directly, view it on GitHubhttps://github.com/department-of-veterans-affairs/va.gov-team/issues/68205#issuecomment-2137978477, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BCH5UIBWHTY5AFRMNGMAU43ZEYJ4VAVCNFSM6AAAAAA6MWLSS2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMZXHE3TQNBXG4. You are receiving this because you were mentioned.Message ID: @.**@.>>

aprocik1 commented 5 months ago

@RyanGrayVA, we sometimes help teams implement or interpret Governance's content feedback. If you're uncertain about how to act on any of their content feedback after your staging review, feel free to tag me in this ticket. We can review it together and align on next steps.

RyanGrayVA commented 5 months ago

Got it. Thanks A.

From: A Procik @.> Sent: Monday, June 3, 2024 8:21 AM To: department-of-veterans-affairs/va.gov-team @.> Cc: Gray, Ryan T. (governmentcio Llc) @.>; Mention @.> Subject: [EXTERNAL] Re: [department-of-veterans-affairs/va.gov-team] [CAIA Intake] Verify Your Enrollment (VYE) (Issue #68205)

@RyanGrayVAhttps://github.com/RyanGrayVA, we sometimes help teams implement or interpret Governance's content feedback. If you're uncertain about how to act on any of their content feedback after your staging review, feel free to tag me in this ticket. We can review it together and align on next steps.

- Reply to this email directly, view it on GitHubhttps://github.com/department-of-veterans-affairs/va.gov-team/issues/68205#issuecomment-2145059425, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BCH5UIFKOIVRKTNPQLFDVZDZFRNTHAVCNFSM6AAAAAA6MWLSS2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCNBVGA2TSNBSGU. You are receiving this because you were mentioned.Message ID: @.**@.>>

jsimonVA commented 5 months ago

@RyanGrayVA @jsimonVA Here is the widget copy to use on the static page. I'm noting that I'm not sure which phone number to use. Currently I have the main education line but if it should be the WAVE number, please let me know and we can change it. I'll also need to figure out the hours for that one.

Verify enrollment widget copy.docx

When we add this widget to the page, we'll also need to update the widget that's currently there for Post-9/11 GI Bill so that it's clear it's for different benefits. Is this also your team or someone else?

@RLHecht the post 9/11 is a different team. Looks like this team is the "My Education Benefits Team"

RyanGrayVA commented 4 months ago

Hi A., we just received staging review feedback and got a blocker related to content: Staging Review finding: Entry points/static page(s) not updated to point to new tool #86820

Of the four entry points CAIA identified in the IA Design for Montgomery GI Bill Benefits - Verify Your Enrollment doc, we've already dealt with item number 1 ("Verify Your School Enrollment" page), we are working to get a new react widget live now.

But for numbers 2-4, those are responsibilities of the Content team, correct? Do we need to do anything to help these changes along?

@cassidy-beach FYI @katherine-fung @jennymayoco

@RyanGrayVA, we sometimes help teams implement or interpret Governance's content feedback. If you're uncertain about how to act on any of their content feedback after your staging review, feel free to tag me in this ticket. We can review it together and align on next steps.

RLHecht commented 4 months ago

@RyanGrayVA We've already talked in slack but just commenting here as well. We are waiting for the PR to merge for the widget to display correctly on the static landing page. And I will have the preview links for the 3 other pages for you shortly.

But just to clarify, because this is a staged rollout, the links on these three other pages will point to our static page for now and not the VYE tool since that won't be visible to everyone at this time. So these are not technically entry points right now and shouldn't be a blocker.

RLHecht commented 4 months ago

@RyanGrayVA The widget on the static "Verify your school enrollment" page is now showing correctly, so this should no longer be a launch blocker.

Here's the preview link (you need to be on the VA network for this to work): http://preview-prod.vfs.va.gov/preview?nodeId=51828

Since the IA spec has been updated to reflect this is the main entry point and the 2 MGIB pages are cross links, I don't know that you need to show those to the collab cycle, but here they are:

MGIB-AD: http://preview-prod.vfs.va.gov/preview?nodeId=932 MGIB-SR: http://preview-prod.vfs.va.gov/preview?nodeId=934

When the tool is ready to launch, let us know so we can publish these 3 static pages. Thanks!

RyanGrayVA commented 4 months ago

Thanks @RLHecht! Hopefully, this removes the staging blocker. @cassidy-beach FYI

strelichl commented 3 weeks ago

@RLHecht Is this one ok to close now?

RLHecht commented 3 weeks ago

Hi @strelichl yep, this looks like we can close this.