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[a11y Support] Ask VA Team (Phase 1) #68565

Closed sara-amanda closed 1 month ago

sara-amanda commented 11 months ago

a11y Assignee(s)

About the AVA Team

Toggle to view AVA team info. - **Team name:** Ask VA (AVA) - **OCTO-DE product owner:** @clantosswett - **Product manager:** @ruchishah29 - **Designer:** @t-michaud @beckyphung @tygindraux - **FE engineer:** - **Accessibility specialist:** - **Content writer:** - **Product/team Slack channel**: [#ask-va-public](https://dsva.slack.com/archives/C05A2F6DEAE) - **Related Epic from the Collaboration Cycle:** #60696

Requesting a11y Support for Phase 1

Background Information

Overview information collected during the kickoff meeting held in July of 2023.

Some Initial A11y Considerations:

Toggle to access background info. on this project - **This is an existing product:** - There are apparently a lot of issues with the tool as it exists now. - **Initial goals:** - "**Quickly lift and shift (with a facelift)** on Ask Va to bring the functionality over to [Va.gov](http://va.gov/) and forward thinking about it more strategically as a larger support ecosystem within the va and [va.gov](http://va.gov/)." - "**Our Phase 1** will have brought the current Ask VA up to [VA.gov](http://va.gov/) design and **accessibility standards**, updated the content to **make it more intuitive for our submitters**, and sunset the existing front-end portal of AVA." - **AKA P1 Focus:** - "**Phase 1 - exclusively focusing on** the web form experience, as well as the ability to look up your inquiry and see the status of it." - **Longer-Term Goals:** - **Accurately answer submitters' questions:** - "Submitters should feel it is easy and intuitive to submit their issues and receive adequate updates and information that results in a final resolution. - Ultimately, we want AVA to feel part of a cohesive and submitter-centered approach to support." - **Collab Cycle**: - We shared a slew of resources in the doc and they implemented our recommendations prior to design intent. - **Midpoint Review:**` Nov. 14 at 11:30 a.m. Eastern` ([via Zoom](https://oddball-io.zoom.us/j/81600041855?pwd=ejZrVW9jNXp4Qmx4Mzc0VjNCVHREZz09))

Resources

Toggle to review the AVA resources - [Product outline](https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/products/ask-va/products/Ask-VA-MVP-1-Product-Outline.md) - User flows: [Health Category User Flow](https://www.sketch.com/s/6a75d0a2-e484-4f1e-8675-ad5747a1a871) - [IA Spec Doc](https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/products/information-architecture/ia-design-docs/AskVA-MVP.md) c/o Kristin on 8/8/2023. - Prototype or mockups: [Sketch link as of 10/15/2023](https://www.sketch.com/s/6a75d0a2-e484-4f1e-8675-ad5747a1a871) - If this is in Sketch, which version or specific page should we focus on? - Content source of truth: [Content Flow Spreadsheet](https://docs.google.com/spreadsheets/d/1B8aGHO07RFTxi9QkCktjHWwV_COPIg1BJDBf7S80QX8/edit#gid=0) and [proposed content categories, topics and sub-categories](https://docs.google.com/spreadsheets/d/1aCei8pmLBBkWPeDye4YSmUqRkD0yCfTeLEqwdL-329M/edit#gid=0) - [**Content Label Spreadsheet**](https://docs.google.com/spreadsheets/d/1aCei8pmLBBkWPeDye4YSmUqRkD0yCfTeLEqwdL-329M/edit?usp=sharing) to document the current names and proposed revisions - **Blocker**: Per Tyler 9/8/2023: Still limited right now in our MVP (Phase 1) stage, where we're not able to merge, add or remove categories, topics or subtopics. - #67626 - [Research plan](https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/products/ask-va/research/Submit%20and%20review%20an%20inquiry/Research%20plan.md) - [Conversation guide](https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/products/ask-va/research/Submit%20and%20review%20an%20inquiry/Conversation%20guides/Veteran%20guide.md) - Research Ticket: #66774 
### A11y Tasks
- [x] **Collaborate with CAIA Content** (Derek - @d-beyer) [per Laura - @laurwill](https://oddball.slack.com/archives/C04JVQGEK8F/p1698438947764939?thread_ts=1698438557.329279&cid=C04JVQGEK8F) as they work on #67626 (@eli-oat) **11/2/2023 10:30 AM EASTERN**
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/68938
- [x] **Prepare for Midpoint Nov. 14:** Consulting Approach with AVA Team (@eli-oat) [Sketch File](https://github.com/department-of-veterans-affairs/va.gov-team/issues/68565#issuecomment-1791246733) Review [Deliverable](https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/teams/CAIA/accessibility/Deliverables/Ask%20VA/2023-11-02-Ask-VA-design-review-notes.md) from Eli and Jamie in ticket 68938
- [x] **Intake Request Included:** Accessibility user research support #66774 (@sara-amanda)
- [x] **NO LONGER NEEDED** Support for Staging Prep (Requested via Intake Ticket)
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/81692
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/80535
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/89026
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/89027
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/89028
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/87480
tygindraux commented 11 months ago

Hiya, I reached out to @sara-amanda but then I noticed that she's out of the office.

I'm wondering if we can/should set up an accessibility review with y'all, before we go to our midpoint review on November 14? We set up one with the content team (review ticket). Should we do the same with you?

sara-amanda commented 11 months ago

CAIA Update

Howdy, @tygindraux! Sorry I missed you today, when I stepped out for a bit. Yes! We can help! Can you confirm the links we should be referencing? I will post those below.

CAIA A11ys

Midpoint Prep Assistance Requested

tygindraux commented 11 months ago

Thanks @sara-amanda!

Awesome news that CAIA A11ys will meet with CAIA content folks this week. If there's anything you need from us before, during, after, let us know.

The links you have posted above are all correct. Although, we did have a chat with Jamie and Eli on Slack about the Sketch file being too big. So we're working on breaking it into smaller files, and when we have those links I'll circle back here too.

coforma-jamie commented 11 months ago

The Sketch files (thanks @tygindraux!)

eli-oat commented 11 months ago

Notes of sketch file review.

sara-amanda commented 11 months ago

Moving overall ticket to the backlog for now. Research ticket is also in the backlog.

sara-amanda commented 6 months ago

Ask VA Research

Ask VA: User Research Overview Table

Old Research Ticket: Submit an Inquiry

New Research: Progress Bar

Important Dates

Source of Truth

Table data current as of 4/10/2024: Taken from Ask VA Research Plan. - which is the source of truth. This information below will not be updated and is to be used as reference only.

Timeline

Date Milestone
Friday, April 12 Research review
Thursday, April 18 Prototypes are ready
⭐ Thursday, April 18 Pilot session
⭐ Tuesday, April 23 - Friday, April 26 Research sessions
Monday, April 29 - Wednesday, May 1 Synthesis
From Thursday, May 2 Share findings

Timeslots

Date Timeslots (EST)
Tuesday, April 23 9-10am, 10:30am-11:30am, 12-1pm, 2-3pm, 3:30-4:30pm
Wednesday, April 24 9-10am, 10:30am-11:30am, 12-1pm, 2-3pm, 3:30-4:30pm
Thursday, April 25 9-10am, 10:30am-11:30am, 12-1pm, 2-3pm, 3:30-4:30pm
Friday, April 26 9-10am, 10:30am-11:30am, 12-1pm, 2-3pm, 3:30-4:30pm

Participant Criteria

# of participants Criteria
Exactly 10 Are Veterans
Exactly 10 Have contacted VA online or over the phone in the past year
Exactly 10 Have signed in to VA.gov in the past year
Exactly 5 Are willing to join from a mobile device
Exactly 5 Are willing to join from a desktop device
At least 5 Have a cognitive disability or consideration
At least 5 Are over 55 years old
At least 3 Identify as Black, Hispanic, Asian or Native
At least 2 Identify as a gender other than male
At least 2 Identify as LGBTQ+
⭐ At least 2 Use screen magnification, like, ZoomText, ZoomText Fusion, Magnifier (Windows), Zoom (Apple)

Table data current as of 4/10/2024: Taken from Ask VA Research Plan.

coforma-jamie commented 6 months ago

After discussing the team's needs with Tyler, we determined the following:

Now

We are NOT going to attend the two screen magnification sessions, as listed above

Later

coforma-jamie commented 6 months ago

I'll be the CAIA a11y on the pilot on April 30.

strelichl commented 2 months ago

@sara-amanda this seems mostly read to close?