EPIC | Profile | Maintenance Period Alerts (Phase1 - 2023 COLA Urgent Updates)

[mtcA6]

Background

When different backend systems are down for maintenance we should display better messages to our users

In particular we should focus on BGS, Lighthouse, and Direct Deposit

Short Term COLA 2023

### Short term for imminent outage 11/18-19
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/69383
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/69385
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/69386
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/69387

Longer Term Approach

Create more specific and granular messaging to inform users when there are outages that details exactly what isn't working/available.

This work will break down into a few items:

1. Identify services
2. Map of Services to FE Features / components
3. craft messages per feature/component

Setup a meeting w the team to discuss - the user flow (ie. do we diplay the messages always on the hub AND the respective pages? or just on the respective pages - could be convinced either way, maybe it depends on how granular we're able to get on each page?)

for every feature in the profile (eg. contact info, personal info) we should have an individual service in pager duty

### Long Term Solution
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/65746
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/65277
- [ ] #72281
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/73772
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/69212
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/71748
- [ ] #75031
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/75039
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/76860

### nice to haves
- [ ] #70278

Acceptance Criteria

• [ ] we have a functioning warning message of some kind alerting users about maintenance periods

[mtcA6]

• do we display for all of profile AND the sub page? lets display in both locations whole profile, and location that will be down

• we have something currently: message just for comp and pen and not for whole direct deposit > where it is in the code only blocks that section pager duty helps us for some outages

short term steps

• new alert (design) - danielle is writing copy so don't need a separate caia ticket
• toggle for this upcoming outage
• FE ticket do do the build
• BE ticket for the BE build

long term (slack thread)

• we can take time to regroup on this during refinement

[mtcA6]

Moved anything that was open to a phase 2

• 89678 8