search

department-of-veterans-affairs / va.gov-team

Public resources for building on and in support of VA.gov. Visit complete Knowledge Hub:
https://depo-platform-documentation.scrollhelp.site/index.html
283 stars 204 forks source link

Review what is currently captured in Google Analytics for Pension #68919

Closed vbellissimo closed 11 months ago

vbellissimo commented 1 year ago

Issue Description

Team attended the Platform Analytics office hours on Tue, Oct 31

User story As a new Pension team, we need to do a deep dive into Google Analtyics, so we can understand what kind of pertinent information we're already capturing about users visiting va.gov for Pension-related activities.

This fits into one of our research priorites: Create a Measurement Dashboard found here.

Tasks

Acceptance Criteria

ToddWebDev commented 1 year ago

@lilmashpotato

Form: 21P-527EZ - Application for Veterans Pension

Routes (URLs)

Base URLs

https:www.staging.va.gov/pension/application/527EZ

https:www.va.gov/pension/application/527EZ

Note: All of the following urls are listed with the va.gov base url

Introduction

https:www.va.gov/pension/application/527EZ/introduction

Chapters and Pages

Applicant Information

Military History

Work History

Household Information

Financial Disclosure

Additional Information

Review and Submit

lilmashpotato commented 1 year ago

Spoke to Jamie Stutt (Platform Analytics) and she reviewed the list of links and thought they looked good to share with the DOMO ticket - her suggestions were

'You just need to make a copy of the Google Sheet or download the Excel file. Add your list and then submit the request ticket so we can get the form added to the DOMO report. I don't think it would hurt to mention that the form is likely going thru and update and there may be a version 2 shortly'

lilmashpotato commented 1 year ago

Info on PA&I - here is a link (For PO/Emily) to submit a ticket to PA&I: https://paicustomerportal.vba.va.gov/

lilmashpotato commented 1 year ago

Nothing is being tracked currently, and we should not set up a DOMO dashboard until we relaunch, since we are deactivating the form this week.

lilmashpotato commented 11 months ago

re: Using Google Analytics - from Jamie Stutt from Platform Analytics:

"Time to complete application and time to complete each section of application used to be part of the regular form reports but they were removed due issues around those metrics We'd already covered that the forms can be completed over multiple visits across days, weeks or months Since a "User" in GA is a browser cookie, someone returning multiple times can be multiple "Users" or have some of their visits not tracked due to browser settings You can probably see how the metric in the report might end up looking truly odd and untrustworthy to the point it was removed."

lilmashpotato commented 11 months ago

We've decided to hold off on creating a dashboard while the form has been taken down. We will re-engage with the team once the MVP has relaunched. This ticket has a list of links of all of the pages within the form (prior to take down)- we will need to produce this again in order to request a DOMO dashboard.