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[CAIA Intake] Disability Benefits - Employee Experience Team: 21-526EZ, Max CFI - CAIA Support Request #69856

Closed carodew closed 1 month ago

carodew commented 11 months ago

About your team

CAIA Support Request

Describe what you need in a few sentences:

We are working on an intervention to help dissuade Veterans from applying for to increase benefits (A claim for increase, or CFI) for tinnitus when they are already receiving the maximum amount of benefits. We have a few specific requests for the CAIA team:

  1. In our design concept, we have an additional page, outside of the online 526 flow, that provides more information about what it means to submit a CFI when you're already at the maximum. We need help figuring out where this page should live in the information architecture of va.gov, as well as best practices for having people access this information from within the 526 flow).
  2. We would like some review of the content of this more info page for consistency with style guide. It's worth noting that this tested well in our discovery research, so we would want to balance any new changes with what seemed to work for users.
  3. (potentially) accessibility assistance on modifications to a checkbox tile to allow us to show the a link to the new information within the tile.

Which are you doing?

Types of Support

What areas does your team need support in? Check all that apply.

Content

Timeframe

We guide and work alongside teams across nearly every OCTO digital product. We also work with partners across VA to lead content migration and manage all unauthenticated content on VA.gov. And we're always working to expand the VA.gov content style guide and our IA and accessibility documentation. We need to prioritize all intake requests based on our overall workload and VA and OCTO priorities.

Tell us about your product's timeline. And we'll work with you to meet timeline needs as best we can.

Have you worked with CAIA before?

What's your team’s next step and its timing?

Timing for your next step:

Is this timing related to a specific event or Congressionally mandated deadline?

If you're conducting research, when is that starting?

**Provide date if available:

Will you release this new product incrementally (for example, release to 25% of users to start)?

Note: If you checked yes, we’ll reach out to discuss details about the content in the react widget (we use these widgets to display entry points for new products to a certain percentage of users who visit our static pages).

When do you expect to launch your product to 100% of users?

Please provide an estimated date so our team can create other relevant tickets.

Collaboration Cycle

Will this work be going through the Collaboration Cycle?

If yes ...

Please provide the link to your Collaboration Cycle ticket:

Please check all of the phases in the Collaboration Cycle you have completed:

For planning purposes, please check all of the phases in the Collaboration Cycle you feel you might need CAIA support and guidance:

Design Intent

Supporting artifacts

Please provide links to supporting artifacts as available.

Additional Support: Collaborative Sessions

Have you already worked with someone from OCTO leadership?

How do you plan to work with us on this request?

Accessibility Help in Slack

The #accessibility-help channel in the DSVA Slack, is also available to you as a resource. Everyone is welcome to ask questions or get help from our a11y (accessibility) specialists. Tag @Terry Nichols to get a11y help asap.

Next steps

Once you’ve submitted this ticket, please post a link to this issue in the #sitewide-content-ia Slack channel and tag @Terry Nichols.

Kick off meeting recording

Recording Link 11/29 Passcode: +yIFnX6v)

Follow up meeting 12/6 Passcode: YLU*T96e

### CAIA Ops Tasks
- [x] **Schedule Disability Benefits** - Employee Experience Team `21-526EZ` Kickoff Call (@coforma-terry or @strelichl ) KO Scheduled by Terry for: Wednesday, November 29: 12:45PM – 1PM
- [x] **Pre-Kickoff Meeting:** [hold] Pre-kickoff: Disability Benefits - 526EZ on Wed., Nov. 29, from 11:30am – 12:00pm
- [x] Kickoff [Internal CAIA Notes](https://docs.google.com/document/d/1XM7ETNmg2VfDIQclTyxJUctIhmyZry4_w3icS1nGkIE/edit#heading=h.yjn5gwt2wdmh)
- [ ] **Kickoff Deliverable Started** by @sara-amanda - [Deliverable Needs Completed](https://github.com/department-of-veterans-affairs/va.gov-team/edit/master/teams/CAIA/meeting-notes/2023-11-Kickoff-Meeting-Notes-Disability-Benefits-Employee-Experience-Team-21-526EZ-MAX-CFI.md) @coforma-terry or @strelichl `TBD - may just add notes to ticket`
- [x] Kickoff Follow-Up Call 12/6/2023 (Wednesday) at 1:30 p.m. ET - scheduled on 11/30/2023 by @coforma-terry
### a11y Tasks
- [x] [a11y attend meeting] CAIA Kickoff Call `11/29/2023 12:45 PM-1:00 PM EST` @strelichl
- [x] [a11y attend meeting] CAIA Kickoff Follow-Up Call `12/6/2023 1:30 PM-1:00 PM EST`
- [x] **Reach out** via slack channel [#benefits-employee-experience-design](https://join.slack.com/share/enQtNjE4NTgzNzMyOTU3NS05ZDBhMGY0OGQ3ODI1OTUyZjZmMTAwYmI0Y2E2NjM0ZDU0YzQ5M2Y4ZDFiY2Y0NzVmM2MzZDUwZDdiNjhjOWMz) (FYI - it appears to be #benefits-employee-exp-design) to partner on midpoint and staging prep.
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/74019
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/69999
- [ ] [a11y Support] Disability Benefits Employee Experience: **Midpoint Review Prep**
- [ ] [a11y Support] Disability Benefits Employee Experience: **Staging Review Prep**
- [ ] [a11y Support] Disability Benefits Employee Experience: **Share Feedback**
- [ ] [a11y attend meeting] Disability Benefits Employee Experience: **Watch Design Intent** [Design Intent recording link](https://oddball-io.zoom.us/rec/share/usaUDAoY_M4Fb7_QnBCFqjN_e02puu89ENHEAEGSo1q-VFMicxkolh7KB1gATqCo.wC1oqXFGNB7D_Y51); Passcode: `$6#7E=1i` **Zoom Meeting:** Tuesday, November 14, 2023 at 3:30PM ET
- [ ] [a11y attend meeting] Disability Benefits Employee Experience: **Watch Midpoint**
### IA Tasks
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/70750
- [ ] [IA Mural](https://app.mural.co/t/departmentofveteransaffairs9999/m/departmentofveteransaffairs9999/1701808829216/178998265b5996341a48a0b7c499292188b223fb?sender=u9e99e829c39911c821b39988)
### Content tasks
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/71240
coforma-terry commented 11 months ago

Tagging @aprocik1 and @katherine-fung for visibility. Let's make sure to include them on any syncs also :) Thanks!

aprocik1 commented 11 months ago

Hi @carodew! It was nice meeting you in our kickoff yesterday. I've got a couple follow up questions we didn't have time to discuss.

I'm looking forward to collaborating on this content together. Thanks!

carodew commented 11 months ago

Do you have content already drafted in a Google or Word document?

When content will be ready:

Ideal date for content recommendations:

ChristineRoseSteiffer commented 11 months ago

Hi @aprocik1! A quick update/request from our team for the content recommendations - could you have edits back to us by EOD Wednesday, December 13th? We have a stakeholder meeting the next day and we'd love to present those recommendations to them to get feedback. Let us know if that will work - thanks!

aprocik1 commented 11 months ago

@carodew and @ChristineRoseSteiffer, thanks for following up. We'll try our best to offer content recommendations by EOD 12/13. That deadline may depend on a couple clarifying questions we plan to ask in tomorrow's kickoff follow up meeting. I can't make it, but @katherine-fung will be there to discuss.

carodew commented 11 months ago

Hi all, I noticed some confusion about what parts of the sketch file we're focusing on, and the Sketch file has a new page (since the time I created this ticket) that's probably the best source of truth. Please look at the page "Platform team feedback" – and specifically the callouts for CAIA in purple. Apologies for any confusion (I had hoped to go over this in our kick off meeting but we ran out of time!)

kristinoletmuskat commented 11 months ago

Here's the link to the IA thinking mural: https://app.mural.co/t/departmentofveteransaffairs9999/m/departmentofveteransaffairs9999/1701808829216/178998265b5996341a48a0b7c499292188b223fb?sender=ua67f17f1c416a96ea04d2476

The next step for this is to add the official recommendations into github, which I'll put in this ticket. Then, after usability testing and once we're getting ready for launch, the content team will work to implement the crosslinks and inform relevant stakeholders for those pages about the addition of crosslinks.

Note: regardless of if we go with option A, B, or C in the sketch for the final design, we'll likely still want a resources and support page on max schedular ratings, so we can link to it from other pages. lmk if anyone has questions or disagrees!

kristinoletmuskat commented 10 months ago

And here is the link to the IA spec doc (our official documentation in github for the plan).

We can update this with more info after user research!

kristinoletmuskat commented 1 month ago

Closing because this initiative went through staging