Qualitative Data Request [Recurring request for: Debt Portal, Debt Resolution Team]

[charlottecesana]

Data Type Requested

User Surveys

Data Source Type

Medallia

Date Range Start

10/20/2023

Date Range End

11/25/2023

Product Name(s)

Enhanced Financial Status Report Form 5655

Product Description

This form is for Veterans or service members who need help with debt related to VA benefit overpayments or health care copays.

Survey URL(s), key term(s), case category or type

I'd like to see feedback on the entire portal.

If possible, we would like to get the same report monthly at the end of each month with data from the last day of the previous month until the last day of the current month. Links:

https://va.gov/manage-va-debt https://va.gov/manage-va-debt/summary https://va.gov/manage-va-debt/summary/copay-balances https://va.gov/manage-va-debt/summary/debt-balances https://va.gov/manage-va-debt/summary/debt-balances/details https://va.gov/manage-va-debt/debt-balances/letters

https://va.gov/manage-va-debt/ https://va.gov/manage-va-debt/summary/ https://va.gov/manage-va-debt/summary/copay-balances/ https://va.gov/manage-va-debt/summary/debt-balances/ https://va.gov/manage-va-debt/summary/debt-balances/details/ https://va.gov/manage-va-debt/debt-balances/letters/

Links that are collecting Medallia data with custom URLS: https://www.va.gov/manage-va-debt/summary/debt-balances/details/{selectedId} https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail/statement

https://www.va.gov/manage-va-debt/summary/debt-balances/details/{selectedId}/ https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail/ https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail/statement/

File Delivery Format

One file, different tab for each term/URL

Word Cloud

Yes

VA Email Address(es)

charlotte.cesana@va.gov, denise.coveyduc@va.gov, megan.crigger@va.gov, joseph.lee9@va.gov

Add Assignee and Labels

If not already done so, please ensure @newworld2616 is set as the assignee for this issue and "VSP-contact-center" and "cc-data-request" are set as labels. Please leave this field as is when submitting.

[newworld2616]

Hi @charlottecesana, I have shared the requested data. Please verify once you receive it. Thank you!

[newworld2616]

Hi, I have shared the monthly data.

[starlow00]

Awaiting information from shareholder.

[newworld2616]

Hi, I have shared the monthly data. Happy Holidays.

[charlottecesana]

Hi @newworld2616, happy new year! I've received the Debt Portal December data, thank you!

I added 2 additional links to include in this recurring debt portal data report: https://va.gov/manage-va-debt/summary/debt-balances/details/ https://va.gov/manage-va-debt/debt-balances/letters

Could you please share the data for these 2 links for the same dates as this most recent report (December 2023)?

Additionally, I am going to create another ticket for recurring Financial Status Report Form (FSR) reports.

Thank you in advance.

[mgleo]

Hi @newworld2616, Do you know where comments may be stored on pages with custom IDs in the URLS ${selectedId}? There are working blue Feedback buttons on the pages (see screenshots below).

Screenshot for https://www.va.gov/manage-va-debt/summary/debt-balances/details/${selectedId}

Screenshot for https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail

[mgleo]

Hi @newworld2616 Another link we are missing that has a variable in the URL is https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail/statement

Thanks for any info you can provide on the Medallia data from these URLS.

[newworld2616]

Hi, I asked my team, once I have the answer. I will share the details. Thank you for your patience.

Also, I have shared the new requested data. Thank you!

[newworld2616]

Hi, there are no data for this UTRL on Medallia. Let me know if you have any questions. Thank you!

[mgleo]

Hi @newworld2616, Is this a known Medallia bug? Has Medallia provided information on why we can't extract data from pages with a custom variable in the URL?

[newworld2616]

Hi, thank you for your patience. Someone from Medallia team answered this: If I understood the question, Medallia does allow the collection of site data via Meta Data or Custom Parameters. We will need to setup any additional data collections.

[mgleo]

Hi @newworld2616, Thank you for looking into this. That would be very helpful if additional data collection could be set up to capture data from those URLs. Is this something that can easily be set up?

[newworld2616]

Hi, there is an option for the requested URL. I just shared the data you requested for the missing URL. Thank you for your patience!

[mgleo]

Thank you @newworld2616!

[newworld2616]

Of Course!

[charlottecesana]

Hi @newworld2616 can you please send the monthly data for December, and January? This is a recurring ticket. Thank you

[newworld2616]

Hi @charlottecesana, I have shared the data for December and January. Thank you for your patience! Have a great day!

[newworld2616]

Hi, I have shared the monthly data in two files. Thank you!

[newworld2616]

Good morning, there were no data for costume copay balances summary URLs for month of march. Let me know if you have any questions. Thank you!

[newworld2616]

Good morning, I have shared the monthly data request. Also, there was no data available for custom data request. Thankyou.

[charlottecesana]

Good morning @newworld2616, thank you for sharing the monthly data for the debt portal.

Could you please also share the data for this recurring request when you have a chance?

Thank you!

[newworld2616]

Hi, I have shared the requested data. Let me know if you have any questions, Thank you.

[newworld2616]

Hello, I have shared the requested data. Let me know if you have any questions. Thank you.

[charlottecesana]

Hi @newworld2616 thank you for sharing the data! Normally we receive a lot more responses - I see less than 10 for this previous month. Just double checking that all URLs were captured in the data?

https://va.gov/manage-va-debt/ https://va.gov/manage-va-debt/summary https://va.gov/manage-va-debt/summary/copay-balances https://va.gov/manage-va-debt/summary/debt-balances https://va.gov/manage-va-debt/summary/debt-balances/details/ https://va.gov/manage-va-debt/debt-balances/letters

Links that are collecting Medallia data with custom URLS: https://www.va.gov/manage-va-debt/summary/debt-balances/details/{selectedId} https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail/statement

[newworld2616]

No problem. I just shared the added new file that includes above URLs. Thank you.

[charlottecesana]

Thank you

[newworld2616]

Anytime!

[charlottecesana]

Hi @newworld2616, it has been brought to my attention that we may also need to check for URLs with "/" at the end or we may be missing responses. I will refine the original recurring request for future reports as well. Can you please pull a separate report for these URLs (some of them have the "/" at the end and others do not based on the original request):

https://va.gov/manage-va-debt https://va.gov/manage-va-debt/summary/ https://va.gov/manage-va-debt/summary/copay-balances/ https://va.gov/manage-va-debt/summary/debt-balances/ https://va.gov/manage-va-debt/summary/debt-balances/details https://va.gov/manage-va-debt/debt-balances/letters/

Links that are collecting Medallia data with custom URLS: https://www.va.gov/manage-va-debt/summary/debt-balances/details/{selectedId}/ https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail/ https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail/statement/ https://www.va.gov/manage-va-debt/summary/copay-balances/$%7BselectedId%7D/detail/statement)/

Thank you

cc: @mgleo