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[CAIA intake] Champva Form 10-10d #70698

Open baltes opened 1 year ago

baltes commented 1 year ago

About your team

CAIA Support Request

Describe what you need in a few sentences:


Our team will be digitizing existing forms for the CHAMPVA program, Foreign Medical Program, and Camp Lejeune Family Member Program. We would like CAIA's support in reviewing content changes or changes wtih accessbility impacts.

In addition, our team is newly formed and may need assistance navigating current processes in working with CAIA and others.

We expect to start our work with form 10-10d.

Examples

Which are you doing?

Types of Support

What areas does your team need support in? Check all that apply.

Content

Timeframe

We guide and work alongside teams across nearly every OCTO digital product. We also work with partners across VA to lead content migration and manage all unauthenticated content on VA.gov. And we're always working to expand the VA.gov content style guide and our IA and accessibility documentation. We need to prioritize all intake requests based on our overall workload and VA and OCTO priorities.

Tell us about your product's timeline. And we'll work with you to meet timeline needs as best we can.

Have you worked with CAIA before?

What's your team’s next step and its timing?

Timing for your next step:

Is this timing related to a specific event or Congressionally mandated deadline?

If you're conducting research, when is that starting?

Provide date if available: xx/xx/xxxx

Will you release this new product incrementally (for example, release to 25% of users to start)?

Note: If you checked yes, we’ll reach out to discuss details about the content in the react widget (we use these widgets to display entry points for new products to a certain percentage of users who visit our static pages).

When do you expect to launch your product to 100% of users?

Please provide an estimated date so our team can create other relevant tickets.

Collaboration Cycle

Will this work be going through the Collaboration Cycle?

If no ...

If yes ...

Please provide the link to your Collaboration Cycle ticket:

Please check all of the phases in the Collaboration Cycle you have completed:

For planning purposes, please check all of the phases in the Collaboration Cycle you feel you might need CAIA support and guidance:

Design Intent

Supporting artifacts

Please provide links to supporting artifacts as available.

Additional Support: Collaborative Sessions

Have you already worked with someone from OCTO leadership?

How do you plan to work with us on this request?

Accessibility Help in Slack

The #accessibility-help channel in the DSVA Slack, is also available to you as a resource. Everyone is welcome to ask questions or get help from our a11y (accessibility) specialists. Tag @Terry Nichols to get a11y help asap.

Next steps

Once you’ve submitted this ticket, please post a link to this issue in the #sitewide-content-ia Slack channel and tag @Terry Nichols.

kickoff recording

Recording Link Passcode: cF%j^7ZJ

Tasks

### CAIA Ops
- [x] Set up Kick Off Meeting - Terry/Lily
- [x] Add link to kick off recording -
- [x] 11/30/2023 - Create Shared Canvas and Share Link [Shared Canvas Link](https://dsva.slack.com/docs/T03FECE8V/F067U90NVRC) c/o Laura
### A11y Tasks
- [ ] [CAIA A11y Research] IVC Forms Team - Form 10-10d - `Pending timeframe and form submision from VFS Team` 1/25/2024 Kristin and Lily had a meeting with the team and confirmed research will be done.
### VFS Team IVC Forms Team Task List
- [ ] Your intake ticket for CAIA mentions potential research. If you are requesting [a11y support for user research,](https://github.com/department-of-veterans-affairs/va.gov-team/issues/new?assignees=coforma-terry%2Cangelafowler82&labels=508%2FAccessibility%2C+sitewide+CAIA%2C+sitewide+accessibility%2C+CAIA-a11y-research&template=caia-a11y-research.yaml&title=%5BCAIA+A11y+Research%5D%3A+Team+name%2C+product+name) please complete this form, next.
- [ ] Review and contribute to the shared Canvas
- [ ] Share link for wireframe/prototype review with CAIA A11ys
### IA tasks
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/70965
### Content tasks
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/74469
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/74831
laurwill commented 11 months ago

Hello IVC forms team! Sharing a Word doc here with the draft content for our planned new CHAMPVA FAQ page. This has not gone through SME review yet, but might be helpful in terms of aligning word choice, etc, in the form content. And also a reminder that updates to this content will happen in our working document on Sharepoint — I'm only uploading the doc here so that people on your team who aren't fully onboarded can access. Let me know if you have any questions about the draft!

RS13 - CHAMPVA Q&As_Draft.docx

kristinoletmuskat commented 11 months ago

Adding the link to the team's mural here: https://app.mural.co/t/departmentofveteransaffairs9999/m/departmentofveteransaffairs9999/1699626384950/0c08ecfa00d0c8010851902152ad5d8b4d9b84e5?sender=ua67f17f1c416a96ea04d2476

laurwill commented 11 months ago

And adding a link to a Slack canvas where we collected answers to some of your initial questions about eligibility flows, including related forms, uploading supporting docs, and a couple others we had thoughts on.

laurwill commented 10 months ago

Hi @baltes @StevenStraily , checking in on your progress here — do you have working form designs in Figma or elsewhere that we can look at for our more detailed collaboration with you? If you could link any additional files in the artifacts section of this ticket, that would be great! (So far we just have the outline and user flows here.) Thank you!

cc @DanielleThierryUSDSVA

baltes commented 10 months ago

@syd-hoeper Can we link our prototype WIP here for reference?

I believe that our content source of truth is also in the works but I don't know that we have that ready to share yet.

cc @StevenStraily @laurwill @DanielleThierryUSDSVA @jamiefiore @dhill802

syd-hoeper commented 10 months ago

Here is the user flow, wireframes, and prototype WIP: https://www.figma.com/file/Rnq4uKAlSUnVPD31fViTcj/10-10d-Prototype?type=design&node-id=79%3A19350&mode=design&t=HyiGSeKBKgASucco-1

DanielleThierryUSDSVA commented 10 months ago

Hi @baltes @syd-hoeper and team. Thanks so much for sharing the prototype. Just dropping in to encourage you to also share the content source of truth doc here as you're working on it. CAIA is set up to have content experts collaborating with and guiding teams as they create content rather than coming in at the end for a review. Thanks!

syd-hoeper commented 10 months ago

Tagging @jamiefiore and @rachaelpenfil to check out the comment above. Sounds like we could have someone come in and help us before the official pass-off

kristinoletmuskat commented 10 months ago

Dropping the IA spec doc in here: https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/products/information-architecture/ia-design-docs/champva-online-form.md

This is the IA source of truth, so pls link to it from your team's github! I will keep this updated as the project progresses, and our team will use this to implement entry points, crosslinks, redirects, etc later on.

@strelichl @megzehn this is a draft and we're 2+ months out from publishing anything, but tagging ya'll because that's the process! Not sure if we want to adjust our process for super early docs like this.

aliyahblackmore commented 9 months ago

Hi folks cc @jamiefiore // @syd-hoeper

Here's a link to the SharePoint document with our content review and feedback on the content source of truth document. You'll need to be on the VA network to review this.

https://dvagov-my.sharepoint.com/:w:/g/personal/aliyah_blackmore_va_gov/EaLFWLGGHZ5Iltk5cHNn2q4BNxkN82dpx7qT0HSkF7gVFw

And here's an exported word doc version, just in case you all have any issues with accessing the SharePoint link.

1010D Form Content Review_Jan 29_Word version (Feb 9).docx

A few notes:

Address resources

The idea of using General Delivery is very interesting, here’s a few questions we had:

FYSA @laurwill

coforma-jamie commented 8 months ago

Accessibility update: @rachaelpenfil is handling the design review work for this team. They're anticipating wanting some research support in April, and will put in a research request ticket (and link to this intake ticket!) when they have a better idea of when testing will be. (Slack thread)

laurwill commented 4 months ago

Hi @coforma-jamie @syd-hoeper ,

Thanks for sharing the post-testing updates to the 1010d! I left you a bunch of smaller screen-specific comments in the Figma, but wanted to gather some larger questions and items here. Happy to sync about these!

Content questions on post-testing Figma screens

And last but not least, here are links to all the draft pages related to CHAMPVA forms that we're getting ready to share with SMEs. Let me know if you have trouble accessing any of these. We'll of course share any feedback we get with you all, and please let me know if you see anything that contradicts what you've been learning from SMEs.

laurwill commented 4 months ago

And now tagging the correct Jamie for my previous comment, @jamiefiore — sorry about that!

syd-hoeper commented 3 months ago

Hey @laurwill, thanks for your feedback here! So:

aliyahblackmore commented 3 months ago

Update here on the confirmation screen and email review:

Content adjustments/recommendations for the 1010D are in Figma. :link:1010D link

laurwill commented 2 months ago

Hi @baltes @marywang2 , dropping content for the 10-10d react widget here. We can plan to get on a call with your engineers to live copyedit this content once it's in the widget, as we did for FMP registration form.

"On" side of widget

Screenshot image

Content Note: Don't include the "How to apply" H2

You can apply online, by mail, or by fax. Make sure to submit the required supporting documents with your application.

Find out what supporting documents you need

[H3] Option 1: Online You can apply online now. [Primary action link] Apply for CHAMPVA online

[H3] Option 2: By mail You’ll need to fill out an Application for CHAMPVA Benefits (VA Form 10-10d). [Regular text link] Get VA Form 10-10d to download

Mail your completed application and supporting documents to this address:

[address block component] VHA Office of Community Care CHAMPVA Eligibility PO Box 469028 Denver, CO 80246-9028

[H3] Option 3: By fax You’ll need to fill out an Application for CHAMPVA Benefits (VA Form 10-10d). [Regular text link]Get VA Form 10-10d to download

Fax your completed application and supporting documents to 303-331-7809.

"Off" side of widget

Screenshot image

Content Note: Don't include the "How to apply" H2.

You can apply by mail or by fax. You’ll need to fill out an Application for CHAMPVA Benefits (VA Form 10-10d).

[Primary action link] Get VA Form 10-10d to download

Make sure to submit the required supporting documents with your application. [Regular text link] Find out what supporting documents you need

[H3] Option 1: By mail Mail your completed application and supporting documents to this address:

[address block component] VHA Office of Community Care CHAMPVA Eligibility PO Box 469028 Denver, CO 80246-9028

[H3] Option 2: By fax Fax your completed application and supporting documents to 303-331-7809.

aliyahblackmore commented 2 weeks ago

Cross posting updates from 11/8 and 11/12 Slack thread with @jamiefiore and Rachel:

Chatted with the designers and engineer on Tuesday and the "prefill from signer section" flow will remain as it is and they'll implement an alert on the Review screen for applicants applying for themselves who have mismatched information in the Signer and Applicant section. I added the alert content using a comment. 🔗Figma link

And I tracked some comments based on the 11/15 static page SME feedback

Some other updates:

And a few general flags across some other screens on the form

(fysa @laurwill)