Data visualization of BDPR Dataset

[claytonzook]

Description of UX Tasks

Our team has some data from BDPR that we'd like to make more visually consumable. This will be for internal/team use only right now.

• [x] avg dollar amount lost by VA month to month
• [x] avg number of days between fraud change and remediation (I already have columns set for this month to month. So for example a graph that says Jan 2022 5 days, Feb 2022 6 days….etc. This will help us track solution introduction
• [x] sync with Joe about further data, audience for this data viz, where it will live, etc
• [x] create new ticket around benchmarking from this data, if needed

See also slack conversation

Documentation

Google Spreadsheet (with raw data and the data viz)

Acceptance Criteria

• [x] Reviewed by Joe
• [x] Reviewed by UX
• [ ] Reviewed by PMs
• [x] Documentation has been updated

Product notes

How to configure this issue

• [ ] Attached to a Milestone (when will this be completed?)
• [x] Attached to an Epic (what body of work is this a part of?)
• [x] Labeled with Team (product support, analytics-insights, operations, service-design, Console-Services, tools-fe)
• [x] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)
• [ ] Labeled with Type (bug, request, discovery, documentation, etc.)

[joshmatulonis]

Will create new ticket after sync with Joe about where this will live and other data once OKR's become crystallized. Discussed this ticket via Slack with Joe 12/8/23. I'll add VLookup formulas (and other tasks such as locking cells, further analysis among months, etc) to pull ongoing & new data into tables/charts on sheet for continuous monitoring.