department-of-veterans-affairs / va.gov-team

Public resources for building on and in support of VA.gov. Visit complete Knowledge Hub:
https://depo-platform-documentation.scrollhelp.site/index.html
283 stars 204 forks source link

Update LOA3 error on authentication 'catch' page #71431

Open rachelshearerux opened 11 months ago

rachelshearerux commented 11 months ago

Users who are unauthenticated when they land on the intro page and then sign into LOA1/LOA2 accounts need to understand the verification requirements blocking them from continuing.

Another team helped to flag an experimental design component that's recommended to communicate with folks who are authenticated but still need to verify their identity to achieve LOA3.

The identity team also came back with content tweaks for the body text below the H3. The paragraph below the component and H3 "Identity verification for VA.gov" should now read:

To manage certain tasks and information on VA.gov, like requesting personal records or changing your direct deposit information, you’ll need to log in with an account where you’ve provided some personal information to verify your identity. We recommend using ID.me or Login.gov accounts for identity verification.

LOA3 error - catch page changes.png

Docs

Definition of Done:

rachelshearerux commented 11 months ago

We want to anchor-folks who redirect to the intro page directly to the H2 "Start your request". (ticket to add H2 to the intro page)